Our Approach.
Part of what makes us Three is our approach to business.
Rather than following the rules for rules’ sake, we like to challenge them when we feel doing things differently will allow us to create more enjoyment and improve our ability to provide great connectivity and support. 
We believe in looking for ways to make things better for our customers, people, communities and environment.
For our customers, this means ‘Delivering the most enjoyable experience’.
We offer you a better experience through providing the most reliable network and we give you extra ways to enjoy it by providing Feel At Home (roaming with your domestic allowance), 4G at no extra cost, game changing PAYG rates and more
We make our network, website and services open and accessible for you, as well as providing you with guidance on how your children can access the benefits of the online world safely.
We work together to provide you with a service that you can enjoy and trust, and we give you a voice by challenging our industry to improve your experience.
For our people, it is about ‘Achieving success together’.
We provide our people with opportunities to develop their skills and create successful careers with us, as we continue to grow together. 
As an employee at Three, you are encouraged to share your ideas for how we can improve as a business, which we use alongside the feedback that you give us through our Employee Survey to shape and develop our approach.
You are recognised and rewarded based on your behaviour and the way that you help us to go the extra mile for our customers. 
We know that many of our employees want to be able to support the local charities and issues that they feel passionate about. To support your efforts we give you the opportunity to have an extra day’s leave to volunteer, as well as the chance to nominate a charity for a donation from our Community Fund or access match funding for your team’s Charity Challenge. We also enable you to donate more yourself, through providing payroll giving. 
For our communities, we want to help ensure that they are ‘Gaining more from being online’.
Using our skills and enthusiasm for the benefits that digital tools can offer, we help our communities to discover ways to improve and enjoy their lives through building their confidence and understanding of the online world.
Whether we are sharing ways to make the most of the social or resourceful aspects of the internet through our Discovery sessions or connecting young people to the career opportunities available in our industry, we are helping our communities to understand what’s in it for them.
For our environment, we are focused on ‘Living more sustainably'.
In a world where climate change is no longer just a threat, we can contribute to protecting our environment by managing our own footprint, as well as supporting our customers and suppliers to live more sustainably. 
Similar to most businesses, we continue to reduce our carbon footprint through making changes to the way we operate. From the basic approach of encouraging recycling and waste reduction in the places we work, through to using renewable energy and making refurbishments to improve the efficiency of our buildings and data centres.
We share the infrastructure that supports our network with another mobile operator, through a 50:50 joint venture MBNL. Our approach enables us to minimise our environmental impact by limiting the energy, equipment and number of sites that we need to provide great coverage and reliability for our customers throughout the UK.
Beyond SIM only planspaperless billing and device recycling, we are currently developing more opportunities for our customers and suppliers to make more sustainable choices with us – stay tuned!
To find out more about Our Approach contact Celina.Benedict@three.co.uk.