Website accessibility.

Making sure our website is accessible and easy to use.

We want to make Three accessible to everyone and are always looking for ways to improve. We’ve been working with the Disability Accessibility Centre to improve our website and to make it accessible to as many of our customers as possible.

We use the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) standards to see how well we’re doing. WCAG 2.0 is a set of guidelines made by the Web Accessibility Initiative which looks at how accessible a website is. Most of the pages on our site meet level ‘A’ compliance using these rules, and we’re working towards reaching at least level ‘AA’ compliance across the site, as set out in the Web Accessibility Initiative. You can see more about the Web Accessibility Initiative here.

We now use accessible, alternative HTML for Flash objects wherever possible. We use client scripts only to enhance the user experience and use alternatives when appropriate.

We use CSS for the visual layout of our site. If your browser or browsing device doesn’t support stylesheets, the content of each page is still accessible.

This site has been developed using relative font sizes to allow users to control text sizes. You can choose text sizes by following these instructions.

  • Microsoft Internet Explorer users can change their text size by selecting: View, Text Size and then Larger.
  • Firefox users can change their text size by selecting View, Text Size and then Increase.
  • Safari users can change their text size by selecting View, Make Text Bigger.
  • Chrome users can change their text size by selecting menu then Settings, Show advanced settings, Web Content and then Page zoom.
  • If you have any comments or suggestions about how we can improve accessibility on the site we'd love to hear from you.

    You can give feedback by contacting us.

More from this accessibility section.

Contact us.

Find out how to contact us and our dedicated Accessibility team.

Contact us.

Your account.

Helping you manage your account.

Your account.

Accessibility services.

Useful services for people of different abilities, including Directory enquiries, NGTS, InterpretersLive! and Emergency SMS.

Accessibility services.