Published: 28 November 2011
YouGov is a leading independent research organisation that provides research and insight into what people think and do.
YouGov is known for its political polling but it also runs thousands of research projects that companies, governments and institutions use to give their customers a better service.
Every three months they ask over 2,000 customers from mobile networks to rate the level of service they get from their provider.
You can find out more about the research that YouGov conducts
here.
