At Three we think it’s important to listen to what customers are calling us about, and explain things better if you’re finding them difficult.
Last week, the top issues that our phone and SIM owners were facing were problems related to topping up their phones. You wanted to know more about activating your top-up using your My3 account, choosing Add-ons and seeing what tariff you’re on.
So to help you, we’ve created a new video which shows you how to top-up your Pay As You Go account with a voucher. It’s a simple step-by-step guide that goes through all the problems you may encounter while topping up.
For those of you who want to top-up using a credit or debit card, you can find a helpful guide here.