So you’ve just joined Three. You’re having fun getting to know your brand new smartphone. You’ve set up your email, given all your mates your new number, found an
app that helps you brew the perfect cuppa... Then you see your first bill. Hang on - how much??? It might come as a bit of a shock.
Emily from Support is here to explain why.
‘I’ve worked at Three for quite a while now and the question I always get asked time and time again is ‘why is my first bill higher than I thought it would be?’
‘This is a common concern for people who’ve just joined us, so you’re not alone. But just to make things clear, there’s nothing to worry about – your first bill will be higher than normal but after that you’ll be charged what you would expect. To help you understand why, we’ve created a video for you that’ll explain it in less than two minutes.’
And if you’ve still got questions, you can find out more about understanding your bills here.