At Discover we’re committed to giving you the support you need on a range of subjects, so that you can get the most out of your mobile experience (we’re well aware that the world of mobile can sometimes be a bit of a maze to navigate).
This month, Discover got the official word on what visitors to 3Stores across the country really want to know. So here they are: the top questions from 3Store customers – with the answers you need. And you didn’t even have to leave home.
1. How do I use my phone abroad?
If you’re on Pay As You Go, your phone will already be set up to use abroad.
If you’re on Pay Monthly, you'll need to make sure that international roaming is activated on your phone before you can use it abroad. To do this, just go to your My3 account on your computer or phone.
Find out more about activating your phone to use abroad.
You’ll know if your phone is activated because a message in the Phone settings section will tell you if you can make calls abroad.
2. How do I keep my existing number?
It’s easy to bring your number to Three. All you need to do is insert your SIM into your phone and turn it on. Next, let your old network provider know you’re leaving by asking for your PAC (Port Authorisation Code). Then fill in our online form to let us know your PAC.
If you’re on Pay Monthly, you can
find the form here.
If you’re on Pay As You Go, you can
find the form here.
Your number should be moved the next working day if you send the form in before 5pm Monday to Friday.
3. What happens if my device is lost or stolen?
If your device is lost or stolen, call us straight away. We'll protect your account from misuse, sort out a replacement, and get you back up and running quickly.
You should also report the loss or theft to the police and get a crime or loss reference number.
Hopefully these answers have helped you. If you do have more questions, you can always visit three.co.uk/support, or check Discover next month when we’ll be answering more questions being posed to our 3Store staff.
