Being charged incorrectly for your bill is no laughing matter. Some months you can be landed with unexpected costs that seem to come out of the blue. We normally assume there’s been a mistake – and call up to demand why.
But before you call us, it’s worth taking a look at your itemised bill in your My3 account online. There are actually quite a few simple reasons why a bill can be higher than you expected.
At Three we’re committed to helping you understand your bill and all the charges on it. Our Support team has created a video which explains why you might be charged outside of your allowance.
From calls to premium numbers to text services and roaming, we go through the main reasons your Three phone bill might be higher than normal. We hope the advice in this video will help you avoid unexpected surprises when you see your bill each month.
If you want to understand more about your bills, our billing support pages can help you.