What to do if your phone is stolen.

What to do if your phone is stolen.

What to do if your phone is stolen.

As soon as you realise your smartphone or tablet has been stolen, panic sets in. Not only have you lost a valuable device, but you’ve also lost your social life, pictures and personal stuff, contacts, essential day-to-day apps and your personal organiser.

We understand that it’s frustrating and annoying - so what should you do if your phone is stolen? And how can you prevent being left without your life-line?

Safety first.

Your first priority should be to look after yourself. Get somewhere safe and report the incident to your local police station as soon as you can.

Make sure you get a crime or loss reference number because you’ll need this to make an insurance claim.

Give us a call.

Get in touch with Three as soon as possible. We'll protect your account from misuse, help sort out a replacement for you, and get you back up and running quickly. Our lost and stolen line is open 24 hours a day, 7 days a week, so we’re always here to help.

•    For lost or stolen phones call 333, free from a Three phone, or 0333 300 3333 from any
other phone.*
•    For Mobile Broadband call 500, free from a Three phone, or 0333 300 0500 from any
•    If your device has been lost or stolen while travelling abroad, call +44 7782 333 333.
Standard roaming rates will apply.

* Standard call rate applies.

We'll freeze your account and block your SIM instantly, so nobody will be able to use or sell your device. We don’t just block your Three SIM, we also block your phone from use on the Three network within 24 hours, and on all other networks within 48 hours.

This makes your device worthless to someone else, so nobody can benefit from your bad luck. We can also sort out a replacement for you, though there might be a charge for this.

Change your details.

Lastly, if you use email, online banking and social media make sure you change your passwords. It won’t take long, and it’s worth it – otherwise, if a thief manages to get into your device you risk losing access to your email, having your profile hijacked and revealing confidential details.

Never fear. Three Rescue Insurance is here.

Staying safe and being wary when you’re out and about is vital, but if you are the victim of crime or you lose or damage your device, Three Rescue Insurance is on-hand to make life as simple as possible.


Peace of mind is paramount and we’ll make sure that your phone, tablet, or dongle is protected.

With our Three Rescue app you can also protect all the important stuff stored on your device. Those irreplaceable photos, videos and memories can be backed up, so if you do lose your device you don’t necessarily lose the things that matters the most.

Find out more about the app and what’s covered with Three Rescue Insurance.