With Three Rescue Damage Cover you’re covered for accidental damage (including cracked screens and liquid damage), malicious damage by someone else who has your permission to use the device, pet damage and out-of-warranty breakdown.
Your replacement device should be with you the day after your claim is approved. And if we’re late and don’t deliver on our promise, we’ll also give you £20.
How do I get Three Rescue™?
You can take out Three Rescue™ Damage Cover when you buy or upgrade your device on a Pay Monthly plan with Three.
Cover starts when the device is in your hands.
If you pre-order a device from Three and buy Three Rescue™ cover you'll be refunded the cost of any Three Rescue™ premium paid in the period between ordering and receiving your new device.
Who can take Three Rescue™?
You can buy Three Rescue™ if you’re over 18, your device is worth more than £125 and you haven’t had a mobile insurance policy declined by us or cancelled by us in the past or a claim denied due to fraud.
You can only buy, remain on and claim with Three Rescue™ if you and the main authorised user of the device live permanently in the UK. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us and let us know. We will cancel your cover if you no longer meet this criteria.
What does it cost?
For an instant quote, select the type of cover you want, the make and model of your device below.
When you take out Three Rescue™ Damage Cover insurance you’re covered if you lend your device to friends and family. You’re covered while travelling overseas but any replacement agreed after you make a successful claim can only be delivered to an address in the UK or the Channel Islands.
You can submit a claim online 24/7, 7 days a week at three.co.uk/threerescue** or by phone between 8am and 9pm Monday to Friday, or 9am to 6pm on weekends (closed on UK Bank Holidays).
We’ll aim to deliver you an ‘as new’ replacement the next day* if your claim is approved before 8.30pm Monday to Friday or 2.30pm on weekends. Please note that a claim excess fee applies.
|Three Rescue™ Damage Cover|
Accidental damage, including cracked screens and liquid damage
Malicious damage caused by someone who doesn't have your permission to use the device
We don’t offer ‘new for old’ cover so any replacement device you receive may be refurbished to our ‘as new’ standard using original equipment manufacturer parts. Our aim is that you will not be able to tell the difference between a new and refurbished device. In the unlikely event we can’t send you a same model replacement, we’ll offer you a different make, model or colour device with comparable features and functionality.
What's not covered?
It's important you know that you're not covered for:
*Next day delivery in mainland Great Britain only for claims accepted before 8.30pm Monday to Friday and 2.30pm on weekends. Excluding Bank Holidays. Any replacement device you receive may be refurbished to "as new" standard using original equipment manufacturer parts. If you think we’re late please let us know and if we have missed our delivery promise, we’ll give you £20, credited to your bank account within 30 days.
**Submit a claim online 24 hours, 7 days a week. You can claim online at any time or on the phone between 8am and 9pm Monday to Friday, or 9am to 6pm on weekends (closed on UK Bank Holidays).
Three Rescue™ is administered by Asurion Europe Limited ("Asurion"), which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered address: Chiswick Place, 272 Gunnersbury Avenue, Chiswick, W4 5QB. The insurer is WDP Insurance Limited, which is authorised by the Gibraltar Financial Services Commission, and is authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request. WDP is registered in Gibraltar with company number 115687 at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar.