Billing & paymentsCashbacks

How cashback offers work

Cashback offers are unique to each retailer, but most work like this: you get cash back at different stages of your contract. All you do is send some of your 3 bills, plus the original cashback offer voucher and anything else the cashback offer terms ask for, to the retailer you bought your mobile from. As long as you’ve kept to the terms of the cashback offer, they then either send you a cheque or put money into your bank account.

If you have recently purchased a contract from The Link see additional Information for The Link customers.

Got a question?

As these cashback offers are provided by the retailer to you and not by us, we don’t know the details of the offers and so, unfortunately, we can’t answer questions about your cashback offer. If you need help just give your retailer a call. You should be able to find their details on the information or vouchers they gave you about the cashback offer or they may be on this list of retailers who sell our phones. You may also want to check out your consumer rights at www.consumerdirect.gov.uk