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Help & Support > Billing & payments > eBills
Free bills and maybe a free price plan for a year too…
Did you know you can get your bills completely free? From 20th October, there'll be a £1 charge for any itemised bill you receive in the post. So if you could do without bundles of paperwork lying around and want to save a few trees and £12 a year, choose to get free electronic bills – eBills – instead.
What exactly do I get with eBills?
Well you don't get a paper bill through the post. You do get a text message to let you know that your bill is ready and you can check it on My3, online or on your handset, whatever suits you.
From your mobile you'll be able to view totals and summaries from your last 6 months' bills. Online at three.co.uk/my3 you'll also be able to view up to your last 12 months' of bills in full and print them out if you need to. To view your bills you’ll need to register for My3 online (it's free) and you'll also need Adobe Reader.
And how will I know when I've got an eBill?
We'll send you a text message as soon as your eBill is ready to view.
Is it easy to switch to eBills?
It's really simple…
Just go to My3 on your mobile or Log-in to My3 online, then select Billing Preferences from My Account and choose a new option from the drop-down menu.
Do I have to pay by direct debit to get eBills?
In a word, yes. But setting up a Direct Debit is easy. Go to My3 online or on your mobile, then select My Account, followed by Payment Method and follow the prompts.
What if I try eBills and I don’t like them?
You can switch back to paper bills. Go to My3 on your mobile or online just Log-in to My3, then select Billing Preferences from My Account and choose a new option from the drop down menu. Otherwise, call 333 free from your mobile or 08707 330 333* from any other phone. From 20th October there will be a £1 charge for receiving itemised paper bills by post…
* Charged at your standard rate.