Billing & payments.eBills.
Help & Support > Billing & payments > eBills
What's an eBill?
An eBill is a free electronic version of your bill.
We’ll send you a text message to let you know when you can see your latest eBill in your My3 account online, or on your Three phone.
You’ll be able to see the previous 6 months’ bills in My3 on your phone. And you can view and download PDF copies of the last 12 months’ bills in your My3 account online. To view PDFs you'll need Adobe Reader.
Do I have to pay by Direct Debit to get eBills?
Yes, you’ll need to set up a Direct Debit. Here's how to do it:
1. Go to your My3 account online or on your phone.
2. Select 'My account'.
3. Select ‘Payment method’ and follow the instructions.
How do I change to eBills?
Change to eBills using My3 online:
1. Go to Three.co.uk/my3 and log in to your My3 account.
2. Select 'My account'.
3. Select 'Billing preferences'.
4. Change your billing option from the drop-down menu to 'eBills by text'.
Or on your phone:
1. Go to Planet 3.
2. Select your My3 account.
3. Select 'My account'.
4. Select 'Billing preferences'.
5. Select 'eBills by text' from the drop-down menu.
6. Select 'Save change'.
What if I try eBills and I don’t like them?
It's really simple…
Don’t worry, you can always switch back to paper bills. Go to My3 on your Three phone, or log into your My3 Account on your computer.
1. Select 'My account'.
2. Select 'Billing preferences'.
3. Choose a new option from the drop-down menu.
4. Select 'Save changes'.
Or give us a call on 333 (free) from your Three phone, or on 0843 373 3333 from any other phone (5p/min from a BT landline, other networks may vary).
You can choose from these options:
- Summary bills sent by post. These are short printed versions which show the main totals - like your monthly airtime charge and what you’ve spent on calls. You can also get summary bills on your phone.
- Itemised paper bills sent by post. These are full printed versions which show all the call minutes, text messages and internet data you’ve used.