Help & SupportPIN Protection
Get PIN Protection
Security and convenience
When you set up a PIN (Personal Identification Number) you can securely manage your account online, on your 3 mobile, or by using our automated phone service. It works like a password on your account and lets you access a whole host of services quickly and easily, wherever you are without having to speak to anyone. And if you do need to speak to us, we can help you much faster if you have a PIN.
With a PIN you can:
You can set up a new PIN by going to My3, either on your 3 mobile or here at three.co.uk. Log in to My3 now or press the Planet 3 key on your mobile and click on My3. When you've logged in, you’ll find the PIN options under ‘My security’. You can also change your PIN at any time in My3.
When you set up a PIN (Personal Identification Number) you can securely manage your account online, on your 3 mobile, or by using our automated phone service. It works like a password on your account and lets you access a whole host of services quickly and easily, wherever you are without having to speak to anyone. And if you do need to speak to us, we can help you much faster if you have a PIN.
With a PIN you can:
- change your address
- manage your passwords (memorable name and place)
- activate international roaming
- set up call diverts, barring, or call waiting prompts
- activate or deactivate your voicemail
- transfer your old number to 3
You can set up a new PIN by going to My3, either on your 3 mobile or here at three.co.uk. Log in to My3 now or press the Planet 3 key on your mobile and click on My3. When you've logged in, you’ll find the PIN options under ‘My security’. You can also change your PIN at any time in My3.
I’ve got more than one account with 3. Can I use the same PIN?
If you’ve got multiple accounts with us, you'll need to set up a PIN separately for each one. But there's nothing to stop you from using the same number for all your accounts so that it’s easier to remember them.
What if I get my PIN wrong?
If you enter your PIN incorrectly four times, it’ll get temporarily blocked (as a safety measure) and you’ll receive an error message saying: “The PIN is blocked”. If you're using My3 online or on your mobile you’ll have to wait for one minute before you can use your PIN again. If you've called Customer Services and got your PIN wrong, don’t worry, our advisors will still be able to help you.
What if I’ve forgotten my PIN?
Not a problem. Just go back to My3 and reset it!
If you’ve got multiple accounts with us, you'll need to set up a PIN separately for each one. But there's nothing to stop you from using the same number for all your accounts so that it’s easier to remember them.
What if I get my PIN wrong?
If you enter your PIN incorrectly four times, it’ll get temporarily blocked (as a safety measure) and you’ll receive an error message saying: “The PIN is blocked”. If you're using My3 online or on your mobile you’ll have to wait for one minute before you can use your PIN again. If you've called Customer Services and got your PIN wrong, don’t worry, our advisors will still be able to help you.
What if I’ve forgotten my PIN?
Not a problem. Just go back to My3 and reset it!