Terms & Conditions.

Terms & conditions.

Terms & Conditions.

> Pay As You Go

 

Key Pay As You Go Terms and Conditions
Terms for Three Services that are applicable to your Pay As You Go account. Calls to standard UK mobiles and landlines cost 3p per minute; text messages cost 2p; and data costs 1p per MB. Use your SIM in your 3G smartphone only. Using your phone as a personal hotspot to connect a laptop for internet use is not included. See Price Guide for full pricing information including roaming charges that apply when you use Three Services abroad.
 
NTS Calls 
08/070 numbers cost up to 35p per call plus 35p per minute/£1.22 per call plus 85.8p per minute respectively. Call charges to 09 numbers vary. Check call costs at www.three.co.uk/nts. Tethering a phone to a laptop for internet use is not included with this deal. This SIM card is for use in a 3G phone only. See Three.co.uk for details
 
Voicemail
Voicemail is charged at 3p per minute whilst in the UK. See Price Guide for voicemail charges whilst overseas. 
 
Top-ups
Where a Top-up is bought in-store and a 16-digit code provided, the Top-up needs to be activated within 90 days of buying it. Once activated, Top-ups have no expiry date, unless there is no activity at all on an account for 180 days as Three reserves the right to terminate or suspend unused accounts. 
Where there are free allowances with a Top-up they are always used first. If you’ve bought an Add-on, this allowance is used next followed by your cash credit. 
 
Starter Top-up Credit   
New customers who have purchased a handset or SIM only with a pre-loaded Starter Top-Up, your Top-Up, once activated, has no expiry date, unless there’s no activity at all on your account for 180 days, in which case Three reserves the right to terminate or suspend unused accounts.  New customers who have purchased a handset or a SIM only with an All-in-One 10 Add-on or All-in-One 15 Add-on will need to use the Add-on within 30 days of activation (activation occurs at the first chargeable usage event).
 
SIM only 
You may have received a message from Three advising you to switch your SIM to a Three mobile, as you may have been using it in a 2G handset. We want you to continue to use Three's great services, so you need to use it in a 3G mobile.
 
Texts
Inclusive anytime, any network text messages are standard text messages sent within the UK to other standard UK mobiles. Each text message can accommodate 160 characters. Some handsets allow for more. Messages exceeding the limit will be divided and sent in numerous messages (depending on length), with each message being charged at the standard rates or deducted from your credit. 
 
‘Pay as you go on Three’ tariff 
 
Free Internet Use 
Free internet allowance of 150MB is applied immediately on Top-up and remains valid for 30 days. After 30 days any remaining free internet allowance is lost. Internet use charged at 1p per MB once inclusive allowance is used up.
When using data, tethering a phone to a laptop for internet use, using the SIM in a Mobile Broadband Device or using hotspot functionality is not included.
 
Add-ons
To convert a Top-up to an Add-on, you need to have an active Top-up. Once an Add-on is activated, it is valid for 30 days. Activation starts as soon as you have converted a Top-up to an Add-on. After 30 days, any inclusive allowance will be lost. Exceptions to this 30 days rule are Internet Daily, which is valid for 24 hours. Add-ons are non-refundable. Three reserves the right to suspend, modify or withdraw Add-ons, without notice, at any time. When using data, tethering a phone to a laptop for internet use, using the SIM in a Mobile Broadband Device or using hotspot functionality is not included.

Add-on

Price

Minutes (UK landlines, Mobiles & Voicemail)

Texts (to any other standard UK mobile)

Internet (UK)

All in One 10

£10

100 minutes

3000 texts

500 MB

All in One 15

£15

300 minutes

3000 texts

all-you-can-eat

All in One 25

£25

500 minutes

3000 texts

all-you-can-eat

 

All in One 10 Add-on: Charges of 1p/MB apply once you’ve used 500MB. 

Internet Add-ons 

500MB: costs £5 and gives 500MB of internet. Valid for 30 days from activation. 
Voice Add-ons
3003to3: costs £5 and gives 300 mins of Three to Three calls. Valid for 30 days from activation.  
Text Add-on
3000 texts: costs £5 and gives you 3000 UK to UK mobile texts. Valid for 30 days from activation. During the 30-day period you cannot cancel your Text Add-on or buy a new Text Add-on,
 
BlackBerry® Add-on
BlackBerry® Pay-As-You-Go Add-on (BlackBerry Add-on) gives you access to BlackBerry Services for 30 days and costs £5 incl. of VAT. BlackBerry Services includes push email, 1GB of internet, BlackBerry Messenger and BlackBerry App World. The BlackBerry Pay-As-You-Go Add-on must be activated by the Customer turning on the Blackberry Services on their Blackberry device. The BlackBerry Add-on must be activated within 90 days of purchase. 
The BlackBerry Services will automatically renew if £5 is available on the Customer’s credit unless the Customer cancels the BlackBerry Services before the 30 days has expired. No unused internet allowance will be carried over into the next 30 days. BlackBerry Add-on is for use in the UK only. Additional charges apply for usage abroad.
Blackberry®, RIM®, Research in Motion®, Sure Type®, and related trademarks, names and logos and the property of Research in Motion Limited and are registered and/or used in the US and countries around the world. 
 
Discontinued Tariff terms 
Three reserves the right to change Tariffs on 30 days notice to customers. For further information see the Price Guide.
3Pay Tariff
For the discontinued tariff, 3Pay, the following terms apply:
Free Internet Use 
Free internet allowance of 150MB is applied immediately on Top-up and remains valid for 45 days. After 45 days any remaining internet allowance is lost. Internet use charged at 31p per MB once inclusive allowance is used up.
When using data, tethering a phone to a laptop for internet use, using the SIM in a Mobile Broadband Device or using hotspot functionality is not included.
 
Free Text Messages 
Inclusive Free Text Messages are applied immediately on Top-Up and remain valid for 45 days. After 45 days, any texts remaining from the free allowance will be lost.
Double Free Texts Online: Top-ups of £10, £15 and £20 performed via My3 online or on handset give double the free text allowance compared to Top-ups bought elsewhere. Subject to registering a valid credit or debit card. 
 
£5: 25 Free Texts Included when topped-up by any means.
 
£10: 300 Free Texts Included or 600 Free Texts Included when topped-up via My3. 
 
£15: 500 Free Texts Included or 1000 Free Texts Included when topped-up via My3. 
 
£20: 1000 Free Texts Included or 2000 Free Texts Included when topped-up via My3. 
 
£25+: 3000 text messages included when topped-up by any means. 
 
 
Free Three-to-Three calls 
Free Three-to-Three calls apply to calls made to other mobile phone users on the 3 network, on calls made from the UK. Free calls are subject to a fair use policy of 5000 minutes for use every 45 days. 
 
Voice Add-ons (3Pay Only)
Inclusive minutes can be used for UK landlines, standard mobiles and voicemail. Once an Add-on is activated, it is valid for 30 days. Activation starts as soon as you have converted a Top-up to an Add-on. After 30 days, any inclusive value will be lost.
 
Voice10: costs £10 and gives 100 minutes 
 
Voice15: costs £15 and gives 250 minutes 
 
Voice25: costs £25 and gives 500 minutes
 
Flat12 Tariff
 
For the discontinued tariff, Flat12, the following terms apply:
 
Free Internet Use 
Free internet allowance of 150MB is applied immediately on Top-up and remains valid for 90 days. After 90 days any remaining internet allowance is lost. Internet use charged at 31p per MB once inclusive allowance is used up.
When using data, tethering a phone to a laptop for internet use, using the SIM in a Mobile Broadband Device or using hotspot functionality is not included.
 
Free Text Messages 
Inclusive Free Text Messages are applied immediately on Top-Up and remain valid for 90 days. After 90 days, any texts remaining from the free allowance will be lost.

Stretch Add-ons 
Stretch is only available to customers who are on the Flat12 tariff and convert a Top-up to a Stretch bundle. Stretch bundles are valid for 30 days. Inclusive units are for calls from the UK to standard rate UK landlines beginning with 01, 02, 03 and UK mobiles & for texts sent in the UK to standard UK mobiles. NTS calls (beginning 08) excluded from bundle & maximum cost is 20p connection plus 20p per min thereafter (see three.co.uk/nts).
 
Add-ons - 3Pay & Flat12 
If you have been able to purchase the following Add-ons in the past you will still be able to purchase them from your handset by selecting ‘Buy Add-ons’ on My3. 
 
Internet Add-ons
Internet Daily: costs 50p and gives 120MB of internet. Valid for 24 hours from activation.
 
Internet Weekly: costs £2.50 and gives 512MB of internet. Valid for 7 days from activation.  
 
Internet Monthly: costs £5.00 and gives 2GB of internet. Valid for 30 days from activation.
 
When using data, tethering a phone to a laptop for internet use, using the SIM in a Mobile Broadband Device or using hotspot functionality is not included.