Thinking of leaving us?

We're sorry to hear that you are thinking of leaving us. Whatever the reason, please follow the steps below so we can walk you through the best options for you.

We'll be happy to help between 9am and 6pm.

Let's get started...

Just a few steps...

Nearly there...

You're all done.

1

Contract.

2

Terms.

3

Contact us.

4

Next steps.

 

 

 

Please try again when we're open.

 

 

We're available on the phone between 9am and 6pm every day to guide you through your cancellation process. .

 

During those hours, you can call us on the relevant number below.

 

Phone or SIM contract?

Call 333 free from a Three phone or 0333 300 3333 from any other phone*.

 

Mobile Broadband contract?

Call 500 free from a Three phone or 0333 300 3333 from any other phone*.

 

*Calls cost 5.1p per minute from a BT landline, other networks may vary.

 

Things you should know.

 

  • There may be a fee if you want to leave us before the end of your contract.

  • You'll need to give us 30 days' notice if you want to leave, even if your original contract term is up.

 

 

 

Which contract do you have?

SIM Plan.

SIM Plan.

Phone.

Phone.

Mobile Broadband.

Mobile Broadband.

SIM Plan.

SIM Plan.

Phone.

Phone.

Mobile Broadband.

Mobile Broadband.

 

 

 

Things you should know.

 

  • If you're on a 12 month SIM plan, you may have to pay a fee if you want to leave us before the end of your contract.

  • You'll need to give us 30 days' notice if you want to leave, even if your original contract term is up.

 

 

 Choose how you want to tell us.

 

 

 

Things you should know.

 

  • There may be a fee if you want to leave us before the end of your contract.

  • You'll need to give us 30 days' notice if you want to leave, even if your original contract term is up.

 

 

 Choose how you want to tell us.

 

 

 

Things you should know.

 

  • There may be a fee if you want to leave us before the end of your contract.

  • You'll need to give us 30 days' notice if you want to leave, even if your original contract term is up.

 

Start a webchat.

Start a webchat.

Give us a call.

Give us a call.

Start a webchat.

Start a webchat.

Give us a call.

Give us a call.

Previous step.

 

Before your call.

 

Don't forget, if you want to take your number to another network, you'll need to ask us for a PAC. You can't move your number without it. 

 

 

 

 

  Call us free from your Three phone.  

 

Call us free on 333 from a Three phone.

Or 0333 300 3333 from any other phone.*

*Standard call rates apply.

 

 

Finished your call?

 

 

  Call us free from your Three phone.  

 

Call us free on 500 from a Three phone.

Or 0333 300 0500 from any other phone.*

*Standard call rates apply.

 

 

Finished your call?

Previous step.

 

 

Thanks for getting in touch with us.

 

 

If you’ve decided to give us your notice and move on, there are a few things you might want to do.

 

 

 

 

You're all done.

You're all done.

Previous step.

Do you know if you can

Upgrade

your plan and device?