There may be times that you don't recognise a Payforit transaction on your bill.
For example, you might not realise you've paid for something, someone may have used your phone without your consent, or someone you know may have paid for something without your knowledge.
As the account holder, it is your responsibility for content you've bought from your phone, having accepted Payforit's terms and conditions at the time of purchase, as well as the individual seller's terms and conditions too.
You’ll need to contact the digital content or service provider if you want to query or cancel the service by calling the helpline number provided against the charge within the Payforit section of your bill.
If the digital content or service is a recurring subscription, e.g. £4.50 a week every week for the same service, and you’re receiving text receipts, reminder messages or other text messages related to the service from the service provider, then you should also reply to those messages with STOP or STOP ALL to stop further charges (this won’t apply to one off purchases).
If you’re using an Android device, you may be told that to send the message you’ll incur a charge. These messages should be free or at most 12p for the message.
If you have an out of bundle block on your account you may not be receiving these receipt or reminder messages and may not be able to send the STOP message unless you remove the out of bundle block.
However, if your phone has been lost or stolen, you'll only be liable to pay the first £100 of any unauthorised usage on your account, provided you let us know within 24 hours.
If someone you know has used your phone and paid for content without you knowing, you can set up a security PIN to stop them from doing so - please visit our device support pages for more information.
To talk to us about a specific Payforit transaction in more detail, please call us on 333 from your Three phone.