Here we show you how easy it is to switch to
Three and give you help to get started. You'll
soon be enjoying all the great things you can
do on our network built for the internet.
Read your phone’s manual or check the manufacturer’s website for help
with putting your SIM into your phone and turning it on for the first time.
Remember to keep the card your SIM came in - you’ll need the number on
it to set up your My3 account later.
If you’re moving from another network to Three and you want to keep your
existing phone number, you’ll need to ask your old network provider for a
PAC (Port Authorisation Code). Then, fill in our form to move your number
There are lots of different ways to transfer your contacts. However you
choose to do it, the first thing we suggest is to copy your contacts off
your old phone and onto your new SIM or your computer. For a step-by-step
guide, select your phone on our device support page and scroll down to
the Getting Started section.
If you want to text your contacts to let them know your new number, remember that if you send a text to a list of people that includes an email address, all the texts will be counted as picture messages and they won’t be covered in any free text allowances you have. Find out more about text message charges.
For help connecting to the internet and setting up email on your phone,
select your phone on our device support page and scroll down to the
Getting Started section.
If you’re using a phone that’s new to Three, you may need to get new
settings for the internet and picture messaging. And don’t forget, if you’re
on a BlackBerry® you’ll need our Add BlackBerry® Add-on in order to use
BBM™, email and the internet.
Your first bill will be higher than your usual monthly charge, as you’ll
be charged for a month and up to nine days. This is so you can get
connected as soon as you get your phone or SIM.
> Read more about your first bill here.
It's easy to update your details, check your allowances and buy
money-saving Add-ons in your My3 account. If you're on Pay Monthly you
can also check your bills and make payments. If you're on Pay As You Go
you can check your credit and top-up once you've registered a credit or
> Read more about My3 here.