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If you are a Pay Monthly customer, you’ll be able to use your handset in over 150 countries and territories around the world, allowing you to make and receive voice calls and text messages. Plus there are other 3 networks in Europe and Australasia, which means you can make video calls back home and keep up with the latest UK news, weather and sports, just like in the UK.
Charges for services abroad will depend on where you are travelling - to find out more select you destination from the list below. If the country you are travelling to is not listed below, it means that 3 do not yet have an agreement with a network in that country and you cannot use your handset there. 3 are constantly expanding their partnerships abroad, so check back regularly for updates. |
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Which country are you travelling to? |
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| Select from the list of countries where you can use 3, then click Go! |
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Before you go away
The first thing you need to do if you know you'll be travelling abroad, is make sure you have International Roaming enabled for your handset. Before you leave the UK, you will need to call 3 Customer Services - 333 from your handset or 0870 7330333 from another phone - so that they can check that you can use your handset abroad or can switch it on for you if necessary (it will take approximately 24 hours for International Roaming to be enabled on your handset). Roaming is available to approved customers only.
You also need to make sure your voicemail and Videomail* are set up correctly, as you will need your voicemail PIN to access them from some countries abroad. If you haven't already set up your voicemail or Videomail, dial 123 from your handset and make sure you enter a PIN that you can easily remember. If you've forgotten your PIN, you can call 3 Customer Services to change it. Videomail is also only available in other 3 sister territories.
You might also want to programme your handset to include international dialling codes. Pre-fix the existing number with '+' followed by the country code and remove the first digit from the area code (usually 0). E.g. a central London number (0207) will become +44207. You can still use the international format when you are back in the country and it won't cost you any more than a local UK number format.
Finally, remember to charge up your battery and take your charger with an appropriate adaptor for your destination country.
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While you are away
When you're abroad, there are some important numbers to remember:
3 Customer Services: 333
Or where the short code is not available, use +44 7782 333 333
Voicemail/Videomail** access: 123
Or where the short code is not available, use +44 7782 333 123
Local emergency services: use 112 (911 for USA and Canada). Emergency services could be staffed by operators who may not speak English.
*For Customers with NEC e606 and e808 handsets please video call 125 to set up your Videomail. For video charges refer to Price Guide.
**For video charges refer to Price Guide. Customers with a Motorola A830 or Nokia 7600 can access their Videomail from Mail via the browser. |
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International charges
Call charges depend on where you're travelling. See our International pricing for full details on pricing and individual operators.
Remember that while you're abroad all calls are charged by the minute and you'll also get charged for receiving calls. Calls received when abroad are charged per second. All prices are inclusive of VAT where applicable. However, charges for using your mobile outside the EU are exempt from VAT. |
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