We will generally dispatch a replacement device within 24 hours subject to your claim being accepted before 1pm, your geographical location and mobile device availability. Any orders placed after 4pm will be despatched from the warehouse the next working day for delivery before 1pm the working day after, by Royal Mail Special delivery.
Royal Mail delivers most items the next working day by 1pm on Mondays to Fridays (except public and bank holidays).
Royal Mail deliver by 5.30pm the next working day in the following postcode areas:
| Mainland | Islands | ||
|---|---|---|---|
| AB30-56 Aberdeen | HS1 Stornoway (Lewis) | IV41-51, 55-56 Skye | KW16 Stromness Town only |
| IV21-28, 40, 52, 54 Inverness | HS3 Harris | KA27 Arran | GY9 Alderney (Channel Islands) |
| KW1-14 Orkney | HS4 Scalpay | KA28 Cumbrae |
ZE1 Lerwick (Shetlands) |
| PA28-38 Argyll | HS5 Leverburgh | PA41 Gigha | HS3 Harris |
| PH15, 17-26 Perthshire | HS6 N Uist | PA42-49 Islay | |
| PH31-40 Perthshire | HS7 Benbecula | PA60 Jura | |
| PH49 Ballachulish | HS8 S Uist | PA77 Tiree | |
| PH50 Kinlochleven | HS9 Castlebay (Barra) | KW15 Kirkwall Town | |
| Royal Mail deliver within two working days by 5.30pm to the following islands: |
|---|
| GY1 Hern only (Channel Islands) |
| GY9 Sark (Channel Islands) |
| HS2 Lewis |
| PA61 Colonsay |
| PA62-75 Mull |
| PA78 Coll |
| ZE2-3 Shetlands |
| Royal Mail deliver within three working days by 5.30pm to the following islands: |
|---|
| KW16-17 Orkney |
| PH30 Corrour |
| PH41 Mallaig |
| PH42 Eigg & Kuck |
| PH43-44 Rhum & Canna |