You’ve got 14 days to return or exchange any new, unused device or accessory you bought online. Please make sure you keep your delivery note or collection receipt. If you want to exchange for another make/model there’ll be a small charge as set out in our Price Guide
See Refunds & Returns
for more info or call us on 0333 338 1001.
Devices on pre-order take around 4 weeks to arrive, depending on each supplier. You’ll get an estimated delivery date when you place your order and we’ll text to let you know when it’s with our courier (DPD). You’ll be able to track it and change your delivery date if you want to.