Due to the current circumstances, a number of our stores nationwide are temporarily closed. We’re also extending our store opening times in England over the Christmas period, so be sure to check our Store Locator for the details on your local Three store.
Report a problem
Victim of Fraud
If you suspect you’re a victim of fraud and it’s related to Three or your Three account, there are a few simple things you should do.
Contact your bank
If unauthorised money has been taken from your account, you should get in touch with your bank as soon as possible so they can investigate.
When speaking to them, you may be asked the following questions:
Contact us
Once you have contacted your bank and protected your account get in touch with us so an investigation can be raised to the relevant fraud teams.
Contact ActionFraud immediately
If you feel like you’re victim of fraud, you should report it to Action Fraud. and obtain a case number.
Action Fraud is the UK’s national reporting centre for fraud and cybercrime. For more info, go to the Action Fraud website.
We also recommend changing your passwords on your Three account and also any other passwords associated with email or banking, etc.
Reporting Spam & Smishing SMS and Nuisance Calls.
If you have received a spam sms or a nuisance call. You can report these by performing the following:
SMS
Nuisance calls:
For more info on smishing, visit our article about Smishing texts.