Report a problem


Back to Privacy and safety

Victim of Fraud


If you suspect you’re a victim of fraud and it’s related to Three or your Three account, there are a few simple things you should do.

Contact your bank

If unauthorised money has been taken from your account, you should get in touch with your bank as soon as possible so they can investigate.

When speaking to them, you may be asked the following questions:

  • Is your account a single or a joint account?
  • Do you share your financial information with anyone?
  • Have you lost your bank card recently?

    • Contact us

    Once you have contacted your bank and protected your account get in touch with us so an investigation can be raised to the relevant fraud teams.


    Contact ActionFraud immediately

    If you feel like you’re victim of fraud, you should report it to Action Fraud. and obtain a case number.

    Action Fraud is the UK’s national reporting centre for fraud and cybercrime. For more info, go to the Action Fraud website.

    We also recommend changing your passwords on your Three account and also any other passwords associated with email or banking, etc.

    Reporting Spam & Smishing SMS and Nuisance Calls.


    If you have received a spam sms or a nuisance call. You can report these by performing the following:

    SMS

  • Forwarding the unwanted message free of charge to 7726.
  • Forwarding the number of the person who sent you the message free of charge to 7726.

    • Nuisance calls:

  • Texting CALL to 7726. Please include the number of the nuisance dialler.

    • For more info on smishing, visit our article about Smishing texts.