Contact us
COVID-19 Update
We are re-opening many of our stores in line with government guidelines so please be sure to check our Store Locator for the details on your local Three Store . We also have a range of digital tools to answer your questions. Find the one that’s right for you below
No matter your issue, we want to help. Check out our Support pages for some of our common fixes.
What would you like to contact us about?
- Issues with billing or payments?
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    1. I don’t understand part of my bill
    2. I’d like to know my balance
    3. When's my payment due?
    4. What are SMS shortcodes?
    5. How do I check my allowance?
    6. I want to know more about call charges
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Get in touch
The best way to talk to us is using Live Chat.
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Live Chat is open 8am to 8pm Monday to Friday, and 9am to 6pm Saturday and Sunday.
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- Time for an upgrade?
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Got to the end of your plan? Looking for something new? We’ve got loads of amazing offers for you and we can’t wait to share. Give us a shout – we’ll be happy to talk you through your options. Remember, you can always use the Three app or go online to choose your upgrade hassle free. Or, if you prefer, pop into your local store for a chat with our team.
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Get in touch
The best way to talk to us is using Live Chat.
Live Chat is open 8am to 8pm Monday to Friday, and 9am to 6pm Saturday and Sunday.
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Call us
If you’d rather have a chat to an advisor, call us on
From your Three phone
333
From another phone0333 338 1001
Come and see us
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- Need info about your price plan?
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    1. My bill was higher than I expected
    2. How do I check my price plan?
    3. I want to change my price plan
    4. I keep going over my allowance
    5. What are shortcodes?
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Get in touch
The best way to talk to us is using Live Chat.
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Live Chat is open 8am to 8pm Monday to Friday, and 9am to 6pm Saturday and Sunday.
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- Problems with your My3 account
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     If you’re having issues accessing your account, get in touch. The best way to talk to us is using Live Chat.
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Get in touch
The best way to talk to us is using Live Chat.
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Live Chat is open 8am to 8pm Monday to Friday, and 9am to 6pm Saturday and Sunday.
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- Network issues
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    1. Our Network
    2. Coverage checker
    3. Network service checker
Call usFrom your Three phone
333
From another phone0333 338 1001
- Roaming and international info
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    1. How much will I be charged when I’m roaming?
    2. How much will it cost me to call another country?
    3. How do I turn roaming on?
    4. How do I make sure I’m not charged when I’m travelling?
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Get in touch
The best way to talk to us is using Live Chat.
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Live Chat is open 8am to 8pm Monday to Friday, and 9am to 6pm Saturday and Sunday.
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