About Go Roam in Europe Allowances.
You’re seeing this page because you’re close to reaching or have reached your Go Roam in Europe Fair Use data limit. Find out more about Go Roam in Europe restrictions below.
Go Roam is available in over 70 destinations worldwide including 49 Go Roam in Europe destinations and is intended for our UK customers who are visiting one of the destinations for short trips, like holidays or business trips. With Go Roam you can use your allowances to call and text back to the UK and use your data (up to our Fair Use limit), and it won't cost you a penny more. Plus, if you’re travelling within our Go Roam in Europe destinations, you can also use your allowances to call and text local landline and mobile numbers within this area at no extra cost. Our plans include a set of allowances, made up of a number of ‘units’. Each unit entitles you to a call minute, a text or a megabyte (MB) of data. To see what your monthly allowance is for minutes, texts and data, simply check which plan you’re on in your My3 account.
If you’re roaming in Go Roam in Europe, a Fair Use policy applies for data services:
- You can use up to 20GB of data to get online at no extra cost.
- Any use over the Fair Use limit for your plan (but within your data allowance) will be subject to a surcharge of up to 0.3p/MB.
Details on Fair Use Policy are also set out in your Price Guide. To ensure all customers can benefit from Go Roam in Europe with roaming at no extra cost, we reserve the right to apply a surcharge in case of abusive use. We’ll look at the balance of your roaming and domestic (UK) activity over 120 days: if you spend a majority of your time abroad and consume more abroad than at home over the four months, we have the right to add a small surcharge to your usage. This surcharge will be capped at a maximum of 0.3p/MB, 3p/min, and 1p/SMS. Don’t worry – we’ll send you an alert 2 weeks before applying the surcharge, so you have a chance to modify your roaming behaviour to avoid getting this surcharge.
For more information on Go Roam allowance and destinations please click: www.three.co.uk/goroaminformation.