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Welcome to our T’s and C’s page. If you’re looking for something in particular, you can check out specific terms and conditions in the menu on the left.

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Use of Three Services

Which terms you are on, depends on when you joined Three or last upgraded, and whether you are a pay monthly customer, or pay as you go.

Price Guides

Our price guides detail the plans and packages that we currently sell and our up-to-date pricing. If you're new to Three, these are the ones you need.

If you've been with us a bit longer, please see 'Business & older plans' below. If you can't find details of your plan, please contact us.

Business Price Guides

Our "current" price guides detail the plans and packages that we currently sell and our up-to-date pricing. If you're new to Three, these are the ones you need. If you've been with us a bit longer, please see "If you're on an older plan or a business customer". If you can't find details of your plan, please contact us on 0800 033 8033.

Price guides

Three Means Business Event

WeWork Event Offer

This offer is exclusively available to attendees at the Three Means Business pop-up event, held at WeWork, Devonshire Square, EC2M 4YP on 14–16 October 2019. Attendees who collect an offer postcard from one of our advisors can receive discounted prices on the following business plans from Three: Unlimited 12 month SIM Only; 40GB 12 month SIM Only; and Unlimited Data phone plan (“Event Discount”). Each business plan comes with Three Means Business benefits.

Event Discount available to new Three Means Business customers only. Prices shown on the postcard are inclusive of VAT and include £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

To redeem an Event Discount, call Three on 0800 033 8022 and quote the code shown on the postcard. Plans must be taken out before 31 March 2020 to benefit from the Event Discount, and are subject to status (proof of eligibility for business plans required) and Three’s business terms. Find out more about the Three Means Business partner benefits now.


Three Means Business Pop Up Event Prize Draw Terms & Conditions

These terms and conditions are the rules which apply to this prize draw.  By submitting an entry, entrants will be deemed to have agreed to be bound by them.

  1. Promoter: The Three Means Business Pop-up Event prize draw (“Prize Draw”) is organised by Hutchison 3G UK Limited trading as Three, Registered Office: Star House, 20 Grenfell Road, Maidenhead, Berkshire, SL6 1EH (“Three” or “We”). The prize is administered and provided by Three.
  2. Dates: The Prize Draw opens on Monday 14 October 2019 at 08:00 GMT and closes on Wednesday 16 October 2019 at 19:00 GMT
  3. Eligibility: To be eligible to enter the Prize Draw, entrants must be an attendee at the Three Means Business pop-up event held at WeWork, Devonshire Square EC2M 4YP on 14 – 16 October 2019 (the “Event”) and be a UK resident (“Eligible Entrants”). Entrants may be required to provide photographic ID to prove their eligibility. This Prize Draw is not open to employees of Three, its agents, contractors, consultants, or anyone professionally connected with the Prize Draw. 
  4. Entry: To enter the Prize Draw, Eligible Entrants must complete the data capture form on the Samsung tablet at the Event. Personal details including name, telephone number and email address will be captured (“Qualifying Entries”).
  5. Rules: The following rules shall also apply to the Prize Draw:
  1. Only one entry per Eligible Entrant will be considered by Three and entered into the Prize Draw. Multiple entries will render all entries, by that specific person, as void.
  2. Late entries will not be taken into consideration in selection of the winner.
  3. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete.
  4. Three reserves the right to exclude and/or disqualify any entries which it deems, in its sole and absolute discretion, to be (i) offensive or inappropriate (ii) failing to comply with these terms and conditions and/or (iii) is contrary to the spirit or intention of the Prize Draw. 
  1. Prize: 1 winner will receive a Xiaomi Mi Mix 3 5G mobile device in Onyx Black with 6GB RAM and 128 GB ROM. Only one Prize will be awarded to the winner. Allocation of the Prize remains at Three’s sole and absolute discretion. 
  2. Selection of winner: The winner will be randomly selected, under independent supervision, from all Qualifying Entries on Wednesday 23 October 2019. The decision will be final and Three will not enter into any correspondence. 
  3. Contacting the winners: Reasonable efforts will be made by Three to contact the winners of the Prize via email or telephone by Friday 25 October 2019.   Eligible Entrants should check their junk mail and/or telephone voice messages between 23 October and 25 October and Three shall not be responsible in the event a Winner does not claim the Prize because they have failed to do so.  If the winner of the Prize cannot be successfully contacted, does not claim the Prize within 72 hours of notification (by responding to Three), or is unable to comply with these terms and conditions, Three reserves the right to offer the relevant Prize to another Eligible Entrant. Failure to respond or failure to meet the eligibility requirements may result in forfeiture of the Prize.
  4. Redeeming your Prize: The winner will be required to provide a valid UK postal address to receive their Prize. The winner may also be required to submit additional valid identification before receiving the Prize. The winner warrants that all information submitted by them is true, accurate and complete and Three is not responsible for any information which is invalid or incomplete, including any contact details.  Three shall use reasonable endeavours, subject to these terms and conditions, to fulfil the Prize as soon as reasonably possible after the Winner has claimed it and confirmed their correct postal address.
  5. Privacy: Information that entrants supply when entering the competition will be used only in accordance with Three’s Privacy Policy and these terms. Our use of such information will also be subject to our Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. To view Three’s Web Privacy Policy, click here: www.three.co.uk/terms-conditions/your-privacy.
  6. General:
  1. The Prize is not transferable. No cash alternatives will be offered. Three reserves the right at any time to substitute an alternative prize of similar or greater value. Further, we reserve the right at any time to cancel, modify or supersede the Prize Draw (including altering the Prize). No communications will be entered into by us regarding this. This Prize Draw is free to enter and no purchase is necessary. The winner of the Prize agrees to cooperate with any reasonable requests made by Three relating to any post-winning promotional activity (such as including his/her first name and entry being used in any and all Three marketing activity across all media).
  2. This Prize Draw is in no way endorsed by, sponsored by, associated with or administered by any third parties. 
  3. All third-party terms and conditions relating to the Prize Draw or the Prize itself are beyond our control. Three cannot accept responsibility and will not be liable for any failures to abide by any or all third-party terms applying to the Prize.
  4. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission or for a failure by a Winner to check their emails (including junk folder) or voice-messages.  Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the Prize Draw or the Prize (or any aspects of them), and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to a winner of the Prize arising out of or connected to the Prize or this Prize Draw.
  5. Entry into the Prize Draw signifies your acceptance of these terms and conditions. We also reserve the right to amend these terms and conditions at any time without notice.  Any changes to the terms will be published at three.co.uk/TMB-event. These terms are governed by English law.

Current Business Offers:

12 Month SIMO, 20GB for the price of 10GB

 

Price available on our 12 month 20GB data business plan, with Three Means Business benefits (see three.co.uk/business). 20GB for the price of 10GB available to new and upgrading customers on Three Means Business 12 month SIM-only plans. Offer available between 06/12/2019 and 20/12/2019. Not available with other offers. Monthly Price of £11.67 excludes VAT, no upfront cost is required. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

 

 

Samsung S10+, Unlimited data

 

Price available on Samsung Galaxy S10+ on our 24 month Unlimited data business plan, with Three Means Business benefits (see three.co.uk/business). Offer available between 06/12/2019 and 20/12/2019. Saving of £45 over 24 months versus previous price between 19/11/2018 and 05/06/2019. An upfront cost of £40.83 (excluding VAT) is required. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit. Each May, your monthly package price will increase by an amount up to the RPI rate, published in the February that year.

 

 

Sim Only Plan 10GB for the price of 2GB

 

Price available on our 24 month 10GB data business plan, with Three Means Business benefits (see three.co.uk/business). 10GB for the price of 2GB available to new and upgrading customers on Three Means Business 24 month and 12 month SIM-only plans. This offer may be withdrawn from sale at any time without notice. Not available with other offers. Monthly Price of £8.33 excluding VAT, no upfront cost is required. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit.

 

 

Samsung Galaxy S20 128GB, 40GB for the price of 10GB

 

Price available on our 24 month 40GB data business plan, with Three Means Business benefits (see three.co.uk/business). 40GB for the price of 10GB available to new and upgrading customers on Three Means Business 24 month plan. This offer may be withdrawn from sale at any time without notice. Not available with other offers. Monthly Price of £40.00 and up front cost of £40.83 excluding VAT. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit.

 

 

iPhone 11 64GB, 40GB for the price of 10GB

 

Price available on our 24 month 40GB data business plan, with Three Means Business benefits (see three.co.uk/business). 40GB for the price of 10GB available to new and upgrading customers on Three Means Business 24 month plans. This offer may be withdrawn from sale at any time without notice. Not available with other offers. Monthly Price of £35.83 and up front cost of £40.83 excluding VAT. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit.

 

 

iPhone SE 64GB, 40GB for the price of 10GB

 

Price available on our 24 month 40GB data business plan, with Three Means Business benefits (see three.co.uk/business). 40GB for the price of 10GB available to new and upgrading customers on Three Means Business 24 month plan. This offer may be withdrawn from sale at any time without notice. Not available with other offers. Monthly Price of £29.17 and up front cost of £40.83 excludes VAT. Price includes £5 monthly discount for paying by a recurring method, such as Direct Debit.

If you find a business mobile phone or SIM plan direct from another UK network with the same or more data at the same or a lower price, you can test our Price Promise.

Three Business Price Promise Terms and Conditions

  1. Promoter: The Three Business Price Promise Promotion (“Promotion”) is operated by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office: Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH (“Three”, “We” or “Us”).

 

  1. Dates:

This Promotion will run from 7 September 2020 at 09:00 (BST) until further notice. It may be withdrawn by Three at any time by updating these terms and conditions.

 

  1. Eligibility: To participate you must be aged 18 years or older and be a UK registered limited company, sole trader, partnership or registered charity. You must also be authorised to transact on behalf of the business entity named on the Promotion application. At the time of your application you must either be:
  • a new Three customer purchasing a Simply Business mobile plan; or
  • an existing Three Simply Business or consumer customer renewing or purchasing a Simply Business mobile plan on or after expiry of your current Three contract or
  • an existing Three Simply Business or consumer customer purchasing an additional Three Simply Business mobile plan during the term of your current Three contract.

Any plan purchased or renewed as a result of this Promotion must be for a minimum 12-month term. This Promotion applies to contracts up to a maximum 150 total connections per business.

 

  1. Offer: If you (“you”, the “customer”) have a current valid quote for another UK network’s comparable business plan which is the same or lower price (calculated by reference to the total cost of ownership over its minimum term) compared to Three’s current available prices on the nearest equivalent Three business plan (“Quote”), we will beat the total cost of that plan by making you a price promise offer (“Price Promise”) on and subject to these terms and conditions. “UK network”, “comparable business plan” and “equivalent Three business plan” have the meanings set out in paragraphs 9, 10 and 11 below.

 

  1. How to claim: Visit a participating Three store or call our contact centre by phone or webchat with details of the Quote ready. The advisor will ask you to provide proof of your Quote in the form of either:
    1. Details of where the advisor can view the Quote on the other network’s direct sales website (this excludes websites operated by that network’s indirect partners and affiliates channels);
    2. Proof of other direct source of the Quote which is currently available direct from the other network or was shared by that network with the customer in writing within the last 7 days before the application. This may be in the form of screenshots from the network’s customer app, or customer marketing email. You will be required to email this proof of Quote to our Contact Centre at the address provided by our advisor.


All Quotes (and related proof) must be in writing and either: (i) viewed by or shown to the Three advisor live at the time of your application direct on the other network’s website or customer app; or (ii) presented to an advisor in durable medium and clearly dated, in order for them to be validated to our satisfaction as a genuine Quote. Advisors may require additional authorisation from the duty manager to proceed, whose decision will be final. Business contracts for certain numbers and types of devices/connections may have to be processed through our Contact Centre rather than in a Three Store. In this case your Three Store advisor will direct you to our Contact Centre and our Contact Centre advisors will assist you with your application, issue any Price Promise and support you with any related transaction.

 

  1. Form of Price Promise: Once the advisor has validated your Quote with satisfactory proof (and obtained any copies necessary for Three’s records), the advisor will issue your Price Promise by:
    1. For Three Contact Centre applications, explaining the details of Three’s offer to you and, if you choose not to proced to purchase or renewal at the time of the Price Promise, also sending you an email setting out our Price Promise;
    2. For Three Store applications, issuing you with a Price Promise sheet detailing Three’s offer to you in writing.

If you choose to proceed with the purchase or renewal of the Simply Business plan detailed in your Price Promise, the advisor will support you with completing your transaction. You can also take the Price Promise away and call Contact Centre back or return to a Three Store to complete your transaction within 7 days.  

  1. Validity of your Price Promise: Each Price Promise, whether issued in our retail stores or via our contact centre, is valid for 7 days from the date it is issued. This includes Price Promises issued (against a validated Quote) before the Promotion is withdrawn. After the 7 day validity period expires the Price Promise will be void and an offer at the same level may not be available.

 

  1. How it works: Any Price Promise issued under this Promotion will be based on the minutes, texts and data allowance for UK use included in the Quote plan, and calculated by reference to the monthly charge charge (including VAT) and any upfront cost (including VAT) set out in the Quote. Your Price Promise discount applies to the base plan only (i.e. the inclusive minutes, texts and data allowance and any device) and will be applied to your monthly recurring bill on your Three Simply Business plan for the fixed term of your contract. Any additional service elements such as allowances and add-ons and chargeable events for international minutes, roaming allowances and bundled services are excluded from any Price Promise. Additional products and ancillary services (e.g. accessories, content and promotional gifts) included in the Quote are disregarded for the purposes of assessing the equivalent Three business plan and no value is attributed to such additional items.

 

  1. What do we mean by UK network? Networks are businesses which operate physical telecommunications networks and use radio spectrum, under licence directly from Ofcom and who operate on the same basis as we do. In the UK these are Vodafone, O2 and EE. The Promotion applies to quotes given by those networks directly, for example via their website, customer app and customer comms (as demonstrated by the customer to Three). This excludes any offer available via an indirect, third party or affiliates channel, even where purchase is concluded on the network’s own website.

 

  1. What do we mean by comparable business plan? The Quote plan must be for a mobile voice (device or SIM only) plan and must:

 

  1. Be for the same number of connections as the number applied for from Three and for a maximum of 150 connections per customer.
  2. Be for a minimum 12 month term and for the same minimum term as the equivalent Three business plan offered.
  3. Be for the same amount of data for UK usage as the equivalent Three business plan. If Three does not sell a plan with the identical amount of data for UK usage as the Quote plan, the Price Promise will apply to the next nearest data tier available on Three Simply Business plans which provides more data than the Quote plan. For example, if the quoted plan comes with 35GB data for UK usage a month, the price promise would apply to Three’s 40GB Simply Business data plan as the next closest data tier up.
  4. Where the Quote plan includes a mobile device, the price must be for the same make, model and variant of that device as is available from Three on a Simply Business plan.
  5. Not be subject to any network-imposed speed restrictions (e.g. an unlimited plan which is subject to a capped speed).
  6. Be for a standalone mobile voice product. Any Quote which is for or forms part of an offer for a services bundle, such as where mobile and broadband or TV services provided together is not eligible under this Promotion.

 

  1. What is the equivalent Three business plan? The equivalent Three business plan is the Three Simply Business plan which includes at least the same amount of minutes, texts and data for UK usage as those included with the Quote plan, for the same minimum term and on the same number of connections. Where the plan includes a device (e.g. phone) the equivalent Three business plan is the Three Simply Business plan which comes with an identical device.

 

  1. How much cheaper is a Price Promise? The minimum saving under our Price Promise is equivalent to a minimum of £1 (including VAT) per month per connection for the minimum term of the Three Simply Business plan purchased or renewed. For example, your valid Quote is for 6 connections on a 24-month SIM only 35GB business plan for £20 per month per connection, the Price Promise for 6 connections on our 40GB Simply Business plan would be no more than £19 per month per connection for 24 months.

 

  1. What else applies?
    1. Any application under this Promotion and a request for a Price Promise must be made prior to purchase of your chosen Three Simply Business plan. No price promise will be offered retrospectively to any customer who identifies a comparable business plan offer after completing purchase of renewal of their Three business plan.
    2. The Price Promise discount applies for the minimum term of your Three Simply Business plan. If you renew or change to another Three plan after expiry of the Three plan you purchased or renewed via a Price Promise, you will be offered Three’s current pricing on your chosen plan. Plans purchased or renewed based on a Price Promise are not subject to annual price increases on the monthly recurring cost during the minimum term of the plan purchased or renewed.
    3. Eligibility for any business plan is subject to status and credit checks. The issue of a Price Promise does not guarantee you will be approved to take out your chosen Three plan.
    4. Payment by direct debit is required to use a Price Promise. If you do not pay for your Three services by direct debit you are not eligible to participate in this Promotion.
    5. Customers requiring more than 150 connections for their business are excluded from this Promotion and no Price Promise will be made on the whole or any part of connections such business requires.
  2. Legal stuff
    1. The Price Promise is not redeemable in conjunction with any other offer.
    2. Three reserves the right to disqualify any application for a Price Promise where it is not able to verify details of a Quote plan to its satisfaction or which it otherwise considers contravenes these terms and conditions. Our decision is final and no correspondence will be entered into by Three.
    3. Three reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this Promotion (including, without limitation, to cancel, modify or supersede the price promise by changing these terms and conditions). No correspondence will be entered into by Three.
    4. Participation in this Promotion will involve sharing your personal data with Three and this may incldue information set out in your proof of Quote. Information that you provide when participating in this Promotion will be used by Three to fulfil this Promotion and any contract you choose to enter into with Three as a result. Such use will be in accordance with these terms and conditions and subject to Three’s Privacy policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services, which can be viewed at three.co.uk/terms). To view Three’s Privacy Policy, see: http://www.three.co.uk/terms-conditions/your-privacy
    5. Participation in this Promotion signifies acceptance of these terms and conditions, which are governed by English law.

Three’s Returns & Exchange Policy

Christmas Gifting Policy 2019/20

If you buy a Pay As You Go device from us as a Christmas gift for someone, we’ll give you some additional time to return it for a refund or exchange.

 

Policy Details:

 

 

  1. The policy applies to PAYG phones, tablets or accessories, as well as MBB devices and Starter Kits. This does not apply to 3rd party purchases or to Pay Monthly accounts. Refer to the standard Returns & Exchanges Policy in these instances. For hygiene reasons, we can’t accept returns or exchanges on some accessories (like headsets) where the packaging has been opened or the seal broken.
  2. If customers buy a PAYG phone as a gift between 9th November and 24th December (inclusive), it can be returned before or up to Thursday 9th January 2020 via the channel they purchased it from for a full refund or exchange.
  3. The policy applies to used or unused devices that are in an ‘as new’ or ‘as sold’ condition. By ‘as new’ we mean that the device, packaging, manual, all accessories and any free gifts that came with the device are all undamaged and don’t have any marks on them.
  4. We can also refund PAYG vouchers in our Retail Stores.

 

N.B. This policy does not limit customers’ rights under the “Consumer Rights Act 2015” or any other statutory rights that our customers may have.

Home Signal from Three

 

Your use of the Home Signal box and service is subject to these terms as well as Three’s Terms of Service (www.three.co.uk/terms).


Please read through these terms and print a copy for yourself to keep in case you need them at any time.
 

So you know, when we refer to "we", "our" or "us" it means Hutchison 3G UK Limited, trading as “Three”.  When we say "you" or "your", we mean you, our Three customer who has registered their details with us as the main user of the Home Signal.


Does this change my contract for Three’s services?


No.  This does not affect any of the services that we provide to you which are governed by Three’s Terms of Service.


If there is any difference between what is said here and what is said in the Terms of Service, then what is said in the Terms of Service will prevail.


Before You Use the Home Signal


You must provide us with the address at which the Home Signal will be used, as well as your contact details if different.  Your Home Signal has been provided for use in a residential address only and for security and technical reasons must only be used at the specified and agreed address for which it is provided. 


You must not give or sell your Home Signal box to anyone.  Please tell us straight away if you think that the Home Signal box has been lost or stolen or if you believe that it is being used in an unauthorised manner.     


The Home Signal box is for use on the Three Network only and must only be used in the United Kingdom.


How does the Home Signal Work?


Broadband


The Home Signal uses your existing fixed line broadband connection.  If you want more detail on how the Home Signal works, please go to www.three.co.uk/homesignal.   


If you don’t have a fixed broadband connection, Home Signal will not work.  You have to plug the Home Signal box into the mains and your broadband router for it to work.  For the Home Signal box to work properly, your broadband needs a download speed of 1Mbps or higher to make calls or send texts. 

Please check with your fixed broadband provider as to the speeds available in your location.


The Home Signal box will use some of your home broadband data allowance (click here to see how much www.three.co.uk/homesignal).  As with all of your broadband use, you are solely responsible for the cost of using your broadband.  The speed of your broadband connection may be affected if you use the Home Signal to consume large quantities of data on the Three Network.


You can continue to access the internet on your handset or other mobile devices using your Wi-Fi connection, even if you’re using the Home Signal box for calls and texts. Please be aware that if you use the Home Signal box to access the internet or consume data via the Home Signal, you will be using some of your Three data allowance as well as that of your broadband provider.


NOTE: If your broadband connection fails, your Home Signal service will also fail and you may not be able to make calls or send texts.  Your service will also cease to function if there is a power cut or failure. 


Broadband Issues?


If you have any problems or questions about your broadband, you should contact your fixed broadband provider as we cannot provide any technical support or advice with regard to your broadband.


Three cannot guarantee that the Home Signal will be compatible with your broadband modem/router, but this should not be a problem for the vast majority of people as the Home Signal box uses a common Ethernet connection to connect to your modem/router which is a ‘standard’ socket.


It is possible that your broadband provider may install systems or programmes outside of our control to stop Home Signal working and in this event, we suggest you contact your broadband supplier. 
 

We can of course offer you advice or answer your questions on the Home Signal itself.  Please go to www.three.co.uk/homesignal to see how to contact us about Home Signal and to find out more.

 

Setting Up the Home Signal box


The Home Signal box is simple to set up.  Please refer to the ‘Getting Started Guide’ supplied with the Home Signal box for full installation guidelines and make sure that you read all instructions, safety and security information before installing the Home Signal box.


It is your responsibility to install the Home Signal box as well as to provide a power supply and fixed line broadband connection.


You must continue to use your existing SIM in your mobile phone.


Who owns what?


Three retain ownership of the Home Signal Box.  You will be required to send it back to Three if you ever decide to leave and terminate your contract with us.  It is really important you do this otherwise you will be charged for the cost of replacement plus any reasonable failed collection charges.


The software in the Home Signal box and all intellectual property rights in that software is owned by the manufacturer and you’re being allowed to use the software on a limited licence from the manufacturer You mustn’t permit your Home Signal to be unlocked via any unauthorised manner.


Using the Home Signal


The Home Signal is provided at our discretion, and is based on a number of factors.  Please contact Three to see if you are eligible.  If you are eligible, then we will provide one (1) Home Signal box per property. 


The Home Signal may only be used for domestic and private use and it must not be used for any commercial or business use.


Your Home Signal box is for use only in accordance with this document and the Home Signal Box may not be used for any illegal or fraudulent purpose or in any way which we believe has harmed or may harm the security or proper functioning of the Three Network. 


If for any reason you are unable to use the Home Signal box, you still have to continue to comply with your Terms of Service, and to pay any charges when they become due.


Three may suspend or disconnect your Home Signal service without notice if you are using the Home Signal in a way that is contrary to these terms and for any of the reasons set out in Three’s Terms of Service (www.three.co.uk/terms).


Emergency Calls and 999


You will not be able to make calls to the emergency services using the Home Signal if it is not supplied with enough power, for example if there is a power cut or failure, or if there is a failure or disruption in the service of your broadband connection.


We or the emergency services may use the details you give us when registering your Home Signal box to identify your location or the location of others calling via the Home Signal box if calls are made to the emergency services. 


This is why you must tell us your contact details and the location of the Home Signal box accurately and inform us straight away if those details change at all.  If the address at which the Home Signal box is going to be used changes, for example if you move home, you must ensure that you notify us of your new address immediately as we will need to register the Home Signal box to your new address.


What is Three’s Liability to you (and how is it limited)?


All of our obligations to you relating to the Home Signal are set out in this document and Three’s Terms of Service.  Those Terms of Service contain details on how we limit our liability to you (www.three.co.uk/terms


We are also not liable for any third party claims, any claims arising out of or relating to your broadband supply or any claims from any other users of the Home Signal box. We are not liable for any loss or damage that was not reasonably foreseeable when you were supplied with your Home Signal box.


Nothing in Three’s Terms of Service or these terms removes or limits our liability for fraud, for death or personal injury caused by our negligence or for any liability which can’t be limited or excluded by applicable law.  If you are a consumer, these terms will not affect any of your statutory rights which you have, which cannot be excluded by these terms. 


Warranty


Three provides a limited warranty to the first end-user of the Home Signal box who received the Home Signal from an authorised seller. Please contact us for a copy of this Warranty if needed.

We reserve the right to amend these terms online at any time.

 

Other questions

 

If you have any questions about the Home Signal, please visit www.three.co.uk/homesignal.

 

London Underground WiFi

Terms and Conditions of Use – Wi-Fi on the London Underground.
 
When we use the terms ‘us,’ ‘we,’ or ‘our’ we mean Hutchison 3G UK Limited, trading as ‘Three,’ Star House, 20 Grenfell Road, Maidenhead, SL6 1EH. 
 
Your agreement with us when using Wi-Fi on the London Underground.
1. When you use free Wi-Fi on the London Underground (the ‘service’), it means that you’re agreeing to the terms and conditions below. If you don’t agree with any of these terms and conditions, you shouldn’t set up and use the service.
 
What we’re offering you.
2. The service gives you the ability to send and receive data over wireless internet in certain London Underground stations .This is available to all our customers, but: 
a. if you’re a Pay Monthly customer all your payments will need to be up to date, and
b. if you’re a Pay As You Go customer you’ll need to have used your device to make a call, send a text or use data over our network within the last 30 days, in order to access the service.
 
3. You’ll need to register for a password in the Wi-Fi on the London Underground section of your My3 account Once you’ve got this and it’s registered on our systems, you’ll be able to use it to log into the service in participating stations.
 
4. This is an extra service that we offer, so we may withdraw it, extend it, charge for it, or change it at any time. You can always see the latest information on the service and the terms here. It is your responsibility to make sure you’re aware of any changes by checking three.co.uk
 
5. The service will be available to you as long as you’re in range, connected, and you’ve met the eligibility criteria set out in paragraph 2 above. 
 
What’s expected of you.
6. We expect you to comply with our standard Terms for Three services, our Privacy Policy and the Acceptable Use Policy.
 
7. You’re responsible for making sure your device works on the service and is virus-free. You’re also responsible for your use of the service, and for the behaviour of anyone else who uses your device or account details to use this service. If you abuse the service, or use it in an unreasonable way, both we and Virgin Media Limited (‘Virgin’), who provide the London Underground Wi-Fi infrastructure, will be allowed to restrict, suspend or cancel your account.
 
8. Except where we state otherwise, we don’t examine your use of the service or the nature of the information you send or receive and we have no obligation to compensate you for such use. You’re also responsible for keeping your account details secure, and making sure other people don’t use your number and/or password.
 
9. We have no control over the content you access or information you transmit while you’re using the service, so it’s up to you to use the service responsibly. We will not be involved in these dealings.
 
10. You need to make sure that your devices and software will work over the service.
 
11. There are certain things you’re not allowed to do, or let anyone else do using your device in relation to the service. These are:
 
• Sending any communication that’s offensive, abusive, defamatory, obscene, menacing or illegal;
• Causing annoyance, inconvenience, unnecessary worry to or breaking the rights of anyone else;
• Doing anything illegal;
• Breaking the security of anyone else’s property or software;
• Having anything to do with obscene material (including things like child pornography);
• Upload, download, post, publish or transmit any information, material or software that’s protected by copyright or any other ownership rights, without the permission of the owner;
• Doing anything that will damage the experience of our other users or which breaches the Acceptable Use Policy  which applies to the service.
 
12. If we or Virgin Media think you’ve done any of these things (including in circumstances where your device has been cloned without your knowledge or consent), we may block your account straight away without telling you first. 
 
13. You’ll be liable for any of the consequences of your misuse of the service, and you must repay us in full any costs and/or losses which we suffer as a result.  
 
What you can expect from us and Virgin Media.
14. The service will start from the time you first connect to the service. You can register up to three devices to use on the service.
 
15. We’ll do everything we can to give you a good and consistent service, but the nature of mobile technology means that sometimes your service could be affected by things like the activities of other users, atmospheric and geographic conditions and other factors that are out of our control. We can’t guarantee that the service will work all the time, so we can’t be responsible for any personal or business consequences of the service going down. 
 
16. If it’s necessary, we’ll restrict access to inappropriate content, like illegal or adult websites, and you agree not to access or try to access such content using the service. Virgin will be providing the service, and some of their access rights might be different to ours, and you may not be able to visit some sites you would over the Three network, and vice-versa.
 
17. We may monitor and control data volume and/or types of traffic transmitted via the service.
 
18. We cannot guarantee, and you accept that we cannot guarantee, the security of the service and you agree to use the service at your own risk. You accept that any financial transactions that you undertake using the service are at your own risk. You must ensure that you have adequate security to prevent illegal access to your use of the service, access to your device, or disclosure of confidential information.
 
Your personal details.
19. We’ll only use your personal details in line with the Data Protection Act 1998. By using the service, you are agreeing to let us use your personal information and other contextual information to profile your usage and viewing. This will help us to improve our services and personalise your experience.
 
20. We’ll use your personal information to contact you about any changes to this service. If you’re happy for us to, we may also use it to update you on our products and services, give you special offers and rewards, and possibly those of selected third parties. We may contact you by mail, telephone or email for these purposes.
 
21. We may also anonymise and bundle together your usage data and share it with third parties. These third parties may use it for marketing purposes, like improving their targeting of advertising. Other than this, the only time we would share your data with any third parties would be if we were required to pass it on for legal or regulatory reasons.
 
Our liability to you.
22. Our liability to you is limited as set out in this agreement. Except as set out in paragraph 24:
a. All other terms, conditions and warranties relating to the service are excluded;
b. Our entire liability to you for something we do or don’t do will be limited to £3,000 for a claim or series of related claims;
c. We are not liable for any loss of income, business or profits, or for any loss or corruption of data in connection with your use of the service; 
d. We are not liable to you for any loss or damage that wasn’t reasonably foreseeable when you entered into this agreement.  
 
23. We won’t be liable to you for the contents of any material from other individuals and/or organisations which may be accessed through the services.
 
24. Nothing in this agreement removes or limits our liability for fraud, for death or personal injury or damage to your personal property up to £10,000 for any one event or series of connected events, where the damage is caused by our negligence, or Virgin’s negligence, or for any liability which can’t be limited or excluded by law. 
 
Other things you need to know.
25. If anything affects this service that’s beyond our reasonable control, including (but not limited to) severe weather conditions, fire or explosion, terrorist activities, vandalism, floods, industrial dispute, we will not be responsible for not providing the service as we’ve described here.  
 
26. If you do anything over this service that requires you to follow any other rules or sign up to any other terms and conditions, we can’t be responsible for this.
 
27. This agreement is personal to you and cannot be transferred. For business reasons we may transfer any of our rights and responsibilities under this agreement without your permission. 
 
28. If there is any inconsistency between this agreement and the Terms for Three Services then the terms of this agreement will prevail. 
 
29. This agreement is governed by English law and is subject to the non-exclusive jurisdiction of the English courts. 
 
 

Pay For it Services

By registering for the Payforit Service, in addition to the Terms for Three Services, you agree to the following Terms & Conditions:

General

The Payforit Service allows you to buy goods and services (“Goods and Services”) using a PC or your Handset from selected online stores (“Suppliers”) by charging the price to your Three mobile phone account.

Pay Monthly Customers

If you are a Pay Monthly Customer you will see the charge for Goods and Services purchased using the Payforit Service on your monthly phone bill.

Pay As You Go Customers

If you are a Pay As You Go Customer, charges for Goods and Services purchased using the Payforit Service will be deducted from your credit.

Responsibility for Goods and Services

Three is not responsible for, and does not control or endorse any Goods and Services sold or supplied by Suppliers. Any purchases of Goods and Services via PayForIt are subject to the individual Supplier's terms and conditions. Any queries or complaints regarding Goods and Services must be referred to the Supplier.

Privacy

Information which we obtain about your use of the Payforit Service will be used only as set out in these terms and, generally only to provide and manage the Payforit Service. As a Three customer, our use of Your Information will also be subject to our detailed Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services (See www.three.co.uk/terms). If required, and/or where necessary, we may disclose information about your use of the Payforit Service (and where applicable Three Services) to law enforcement agencies, and/or other authorities, for the investigation, prevention and detection of crime and the apprehension and prosecution of offenders.

These terms and conditions are subject to change at any time without notice.

All undefined capitalised terms included in these Payforit Terms have the meaning given to them in the Terms for Three Services.

Pay As You Go Add-ons

Our Pay As You Go Add-ons can be purchased using your top-up credit via My3 or by dialling 444 from your Three phone. They’re designed to provide you with an allowance of voice, text and/or data units (depending on the Add-on chosen) which you can use in the UK or in our Feel At Home destinations, for calling, texting and getting online.

Our Pay As You Go Add-ons are valid for 30 days (unless used up earlier) from the date and time they’re activated by you – except for the Internet Daily Add-on which lasts for 24 hours. Your Add-on must be activated within 90 days’ of purchase. This can be done within your My3 account.

Once an Add-on has been activated, it can’t be cancelled. Once the 30 days are up (or the 24 hours in the case of Internet Daily), any unused allowance of units will be lost and won’t be rolled over to another Add-on.

If your Add-on includes an allowance of voice units, which convert on use automatically into minutes, these can be used to call standard UK landlines (starting 01, 02 and 03), UK Mobiles (any network) and your Three voicemail, whether you’re in the UK or one of our Feel At Home destinations. If you're in a Feel At Home in Europe destination, you'll also be able to use your add-on allowance to make standard landline or mobile calls between Feel At Home in Europe destinations. If your Add-on voice allowance runs out during a call, the remainder of the call will be charged at our standard rate of 3p per minute.

Your Add-on text unit allowance can’t be used for messages sent abroad from the UK, messages sent and received whilst abroad (unless in a Feel At Home destination), photo and video messages or for messages to a shortcode service e.g. to donate money to a charity. In any Feel At Home destination you can use your text allowance to text back to the UK while if you're in a Feel At Home in Europe destination you can also use it to text other mobiles in Feel At Home in Europe destinations.

Three reserves the right to suspend, change, rename or withdraw Add-ons, without notice, at any time.

Full details of our current Pay As You Go Add-ons can be found in our Three Pay As You Go Price Guide.

Pay As You Go Plans

In addition to the Terms for Three Services for Pay As You Go Customers, which cover your use of our network, the full terms that cover your price plan can be found in the Pay As You Go Price Guide. We’ve summarised below the key information regarding your price plan that we think you should know: 
  • Terms for Three Services that are applicable to your Pay As You Go account. Calls to standard UK mobiles and landlines cost 3p per minute; text messages cost 2p; and data costs 1p per MB. These rates also apply when roaming in any of our Feel At Home Around the World destinations. Use your SIM in your 3G/4G smartphone only.
  • See Price Guide for full pricing information including roaming charges that apply when you use Three Services abroad.
  • You must use your SIM to make a chargeable event (such as a phone call, sending a text or getting online) at least once every 6 months to avoid it being disconnected for non-use. 
  • Where a Top-up is bought in-store and a 16-digit code provided, the Top-up needs to be activated within 90 days of buying it. Once activated, Top-ups have no expiry date, unless there is no activity at all on an account for 180 days as Three reserves the right to terminate or suspend unused accounts. 
  • Where there are free allowances with a Top-up they are always used first. If you’ve bought an Add-on, this allowance is used next followed by your cash credit.
Add-ons
  • To convert a Top-up to an Add-on, you’ll need an active Top-up. Once an Add-on is activated, it is valid for 30 days. Activation starts as soon as you have converted a Top-up to an Add-on. After 30 days, any inclusive allowance will be lost. Exceptions to this 30 days rule are Internet Daily, which is valid for 24 hours. Add-ons are non-refundable. Three reserves the right to suspend, modify or withdraw Add-ons, without notice, at any time. When using data, tethering a phone to a laptop for internet use, using the SIM in a Mobile Broadband Device or using hotspot functionality is not included.
  • See your Price Guide for full details of our current pay as you go Add-ons.
Discontinued Tariff terms 
Three reserves the right to change Tariffs on 30 days’ notice to customers. For further information regarding a any discontinued plans, such as ThreePay, please contact us.
 

Pay Monthly Add-ons

We offer a range of daily, short-term and long-term Add-ons on our pay monthly and SIM plans. The Add-ons that will be available to buy depend on your plan. The full details of each, and their pricing, can be found in your price guide.

They’re designed to provide you with an extra allowance of units to your inclusive allowance (for voice or data, depending on the Add-on chosen) which you can use in the UK and in our Feel At Home destinations, for calling and getting online unless you’re on one of our new Three Essential plans in which case, your extra allowance of units can only be used in the UK and in our Feel At Home in Europe destinations.

If your Add-on includes an allowance of voice units, which convert on use automatically into minutes, these can be used to:

  • call standard UK landlines (starting 01, 02 and 03), UK Mobiles (any network) and your Three voicemail, whether you’re in the UK or one of our Feel At Home destinations (unless you’re on an Essential plan in which case it’s for use in the UK or Feel At Home in Europe destinations only).
  • If you're in a Feel At Home in Europe destination you'll also be able to make calls to standard "local" numbers, between our Feel At Home in Europe destinations, at no extra cost.
If your Add-on voice allowance runs out during a call, the remainder of the call will be charged at our standard out of allowance rate, as stated in your Price Guide.

We have the right to suspend, change or withdraw Add-ons, without notice, at any time.

Daily Add-ons

Where available, these can be purchased once every 24 hours, and will expire at midnight on the day of purchase. Included in our Daily Add-on range is our Data Passport which is available for £5 a day in the UK and 78 worldwide destinations (including all of our Feel At Home destinations). If you use a lot of data or just want the best internet experience, the Data Passport was designed for you. It provides an additional unlimited, unrestricted data allowance that can be used in the UK or 78 destinations around the world, for a calendar day, allowing you to use your device as much as you like whether that’s as a personal hotspot, or to browse, stream audio or video in high definition, or connect to Virtual Private Networks (VPNs). It expires at midnight (UK time) on the day of purchase. For more information see Data Passport support.

Short-term Add-ons

These are designed to allow you to increase your data or minute allowance, on a one-off short-term basis, until your monthly allowance refreshes (unless we tell you otherwise). Each Short-term Add-on can be purchased once each month, and, if not used up first, will last until the end of the bill cycle you’re in when you buy it. It will then drop-off your account automatically. Any unused allowance will be lost and won’t be rolled over to the following month.

Long-term Add-ons

These are designed to provide you with a new or increased monthly allowance, every month on an on-going basis. It will be applied automatically each month to your account, until you give us one-month notice that you’d like it removed. Any unused allowance will be lost and won’t be rolled over to the following month.

Pay Monthly Packages

Our pay monthly packages include a device, such as a phone, tablet, dongle or mobile wifi device, and a set of allowances of text, data and/or voice units. These automatically convert on use into text messages, megabytes of data and voice minutes, as appropriate. How many units of each you have will depend on which price plan is chosen. On our Advanced plans (these include our Pay Monthly packages that include a mobile phone, sold from 18 March 2014 onwards), these units can be used in the UK and in our Feel At Home destinations. On our new Three Essential plans, these units can only be used in the UK and our Feel At Home in Europe destinations.

All of our pay monthly packages are available on a minimum term contract – how long this is, depends on your type of device. On selected packages, you’ll be able to choose from a range of minimum term periods. Please check your Price Guide for individual details. If you are on a pay monthly package that came with a phone and are on one of our voice plans, you may only use your SIM in a 3G or 4G mobile.

If you are on a pay monthly mobile broadband package (that is, one that came with a dongle/mobile wifi device or tablet, and are on one of our mobile broadband plans), and you use your SIM in a 3G or 4G phone, please note that this may not work as expected as it is being used in a device category for which it was not designed.

Inclusive Allowances – Your first month's allowance and charge will depend on when in the month you join Three. Whenever that is, you can start using your allowance straight away. We'll work out an appropriate allowance and charge to take you to the end of the first month. After that, you will receive the full inclusive allowance each month and will pay your standard monthly package cost.

Voice - On our Advanced plans, inclusive calls are from the UK or our Feel At Home destinations to UK landlines beginning 01, 02, 03 and UK mobiles Additionally, you can make inclusive calls between Feel At Home in Europe destinations to standard "local" landline and mobiles. On our Essential plans, inclusive calls are from the UK to UK landlines beginning 01, 02, 03 and UK mobiles and between Feel At Home in Europe destinations only and cannot be used for calls from a Feel at Home Around the World destination back to the UK. On both plans, Personal Numbers (070) and Service calls (beginning 084, 085, 09 and 118) are excluded from bundle. Service calls will incur both an Access Charge (set by us, at 45pence per minute, including VAT) and a Service Charge (set by the company you’re calling – they’ll tell you this). For pricing information go to Three Price Checker or Three Price Guide. Additionally, on our Essential plans, calls to Three Customer Services will come out of your inclusive minutes or be charged at our standard out of allowance rate if no inclusive minutes are available.

Texts - On our Advanced plans, inclusive texts are texts sent in the UK or our Feel At Home destinations to standard UK mobiles. On our Essential plans, inclusive texts are texts sent in the UK to standard UK mobiles and between Feel At Home in Europe destinations only. All of our new plans include All-you-can-eat texts. On our Advanced plans, this includes an allowance of 5,000 text units that can be used in our Feel At Home Around the World destinations.

Data – On our Advanced plans, your data is for use in the UK and all our Feel At Home Around the World destinations, including our 49 Feel At Home in Europe destinations. In the UK and our Feel At Home in Europe destinations, it can also be used to create a personal hotspot allowance (unless you have all-you-can-eat data or a 100GB tariff, in which case, you can use a portion of this each month. Please check your Price Guide for further details on this). On our Essential plans, your data is for use in the UK and in Feel At Home in Europe destinations only, and cannot be used to create a personal hotspot. If you reach your monthly limit of inclusive data you’ll be charged your standard rate to continue using the internet.

Pay Monthly SIM Only Plans

Our SIM Only plans come with a set of allowances of text, voice and data units, unless you are on a SIM Only mobile broadband plan, in which case your monthly allowance will only contain data units. These units automatically convert on use into text messages, megabytes of data and voice minutes, as appropriate. How many units of each you have will depend on which price plan is chosen. On our Advanced plans and mobile broadband plans, these units can be used in the UK and in all our Feel At Home Around the World destinations (including our 49 Feel At Home in Europe destinations) while on our Essential plans, these units can only be used in the UK or our Feel At Home in Europe destinations.

All of our SIM Only plans are available on a minimum term contract – we currently offer minimum terms of 1, 12 or 24 months. To end your contract, you’ll need to give us 30 days’ notice.

If you are on a SIM Only voice plan, you may only use your SIM in a 3G or 4G mobile.

If you are on a SIM Only mobile broadband plan, for use in a dongle, mobile wifi device or tablet, and are on one of our mobile broadband plans, and you use your SIM in a 3G or 4G phone, please note that this may not work as expected as it is being used in a device category for which it was not designed.

Inclusive Allowances – Your first month's allowance and charge will depend on when in the month you join Three. Whenever that is, you can start using your allowance straight away. We'll work out an appropriate allowance and charge to take you to the end of the first month. After that, you will receive the full inclusive allowance each month and will pay your standard monthly package cost.

Voice - On our Advanced Plans (including all SIM Only voice contracts entered into from 15 July 2014 onwards), inclusive calls are from the UK or our Feel At Home destinations to UK landlines beginning 01, 02, 03 and UK mobiles. Additionally, calls made between Feel At Home in Europe destinations will come out of your inclusive allowance. On our Essential plans, inclusive calls are only from the UK to UK landlines beginning 01, 02, 03 and UK mobiles, and do not include calls from our Feel At Home destinations unless made between our Feel At Home in Europe destinations. On all our plans, Personal Numbers (070) and Service calls (beginning 084, 085, 09 and 118) are excluded from bundle. Service calls will incur both an Access Charge (set by us, at 45pence per minute, including VAT) and a Service Charge (set by the company you’re calling – they’ll tell you this). For pricing information go to Three Price Checker or Three Price Guide. Additionally, on our Essential plans, calls to Three Customer Services will come out of your inclusive minutes – if none are available, you’ll be charged our standard out of allowance rate for these calls. On our Advanced plans, these calls are free.

Texts - On our Advanced plans, inclusive texts are texts sent in the UK or any of our Feel At Home destinations to standard UK mobiles. Additionally, texts sent between Feel at Home in Europe destinations will also come out of your inclusive allowance. On our Essential plans, inclusive texts are texts sent in the UK or back to the UK from a Feel At Home in Europe destination or between Feel At Home in Europe destinations only. All of our new SIM Only plans include All-you-can-eat texts. On our Advanced plans, this includes an allowance of 5,000 texts to be sent from a Feel At Home Around the World destination each month back to the UK. There is no limit as to how many texts may be sent from an all-you-can-eat data allowance in Feel At Home in Europe destinations.

Data – On our Advanced plans, your data is for use in the UK and any of our 71 Feel At Home destinations only. On our Essential plans, it is for use in the UK and our 49 Feel At Home in Europe destinations only. A fair use limit for data use in our Feel At Home destinations of 13GB – use over this but within your inclusive allowance in our Feel At Home in Europe destinations will be subject to a surcharge for continued use of up to 0.50p per MB except if you are roaming in the following countries in which case it will be 0.41p/MB: Aland Islands, French Guiana, Guadeloupe, Martinique, Mayotte, Reunion, Norway, Switzerland, Gibraltar, Iceland, Liechtenstein. Data use over 13GB per month in other Feel At Home destinations (non-Europe) will be blocked. If you reach your monthly limit of inclusive data you’ll be charged your standard rate to continue using the internet. Advanced Plan customers who have an All-you-can-eat data package may use their phone as a Personal Hotspot (up to 30GB) in all Feel At Home destinations worldwide. In addition, contract customers who have purchased a Data Passport can use their phone as a Personal Hotspot in all Feel At Home destinations and Pay As You Go customers can use their cash credit at 1p/MB to create a Personal Hotspot in our Feel At Home in Europe destinations. Using your inclusive allowance data to create a Personal Hotspot is not allowed on our Essential Plans. Please check your Price Guide for further details. For general information - see here

.

Three Rescue.™

 

Summary

You’ll have a Three Rescue™ policy if you took out insurance before 6 March 2020. You can find the terms of your policy below.

If you bought insurance from us on or after 5 May 2020, you’ll have a Three Insurance policy. You can find the terms of your Three Insurance policy here.

Download Current Three Rescue™ Terms and Conditions (pdf 499kb)


Make a claim or continue a claim

 

 

For all policies bought before 1 October 2018 see below:

 

Three Rescue™ policies bought between 7 August 2017 and 30 September 2018

 

 

Three Rescue™ policies bought between 7 September 2016 and 6 August 2017

 

 

Three Rescue™ policies bought before 7 September 2016

 

 

Insurance purchased from Three before 18 March 2014

 


 

Our latest Three Rescue terms and conditions

 

 

Welcome to Three Rescue™.

Three Rescue is administered by Asurion Europe Limited and underwritten by WDP Insurance Limited (please see the Insurance Terms and Conditions below for further details).

Read our checklist to ensure that everything goes smoothly should your device get damaged:

✔ Read the insurance Terms and Conditions in full, so you know what’s covered, what’s not, and how to claim.

✔ Make sure your Three account is paid up to date.

✔ Make a claim, ideally within 30 days of discovering that your device is damaged – see Section A for contact details.

✔ Pay the claim excess fee to complete your claim for a replacement device which may be refurbished to our ‘as new’ standard. The claim excess fee was confirmed in your welcome letter and you can call us at any time to check it – see Section A for contact details.

✔ Comply with our reasonable instructions including switching off or uninstalling any app which prevents our access to remove data from the claimed-for device – see section G for details.

✔ Return any damaged or faulty device in the pre-paid packaging provided with your replacement – or you’ll be charged a non-return fee (based on the market value of the non-returned model) – see Section H for details.

 

Read me – Insurance Terms and Conditions.

Three Rescue™ Damage Cover is designed to protect your Three device against the risk of damage (including cracked screens and liquid damage) and out-of-warranty breakdown only.

These are the full policy terms and conditions and when read together with your Three Rescue™ Damage Cover welcome letter, form your insurance policy. We’ll send your policy pack within seven days of purchase – please keep it safe. Your policy number is your Three phone number, unless we tell you otherwise, and we’ll update your details automatically if you move your old number to Three.

Section A: How to get in touch

Section B: Eligibility

Section C: Period of cover

Section D: What’s covered

Section E: What’s not covered

Section F: The cost

Section G: Make a claim

Section H: About your replacement device

Section I: Cancelling your cover

Section J: Changes to the policy

Section K: How to complain

Section L: Who provides this cover

Section M: How we communicate with you

Section N: Our use of your personal data

Details about your cover will be included in your welcome letter. Please check it carefully.

In this document, the terms ‘we’, ‘our’ and ‘us’ means Asurion Europe Limited (the policy Administrator), WDP Insurance Limited (the Insurer) and the 'Three Rescue™ team'. See section L for more details.

‘Three’ means Hutchinson 3G UK Limited, a mobile network operator.

A. How to get in touch.

Online: three.co.uk/threerescue

Email: threerescue@asurion.com

Phone:

• Mobile Phones – 333 from a Three phone or 0333 338 1001 from any other phone.

• Tablets and Mobile Broadband – 500 free from a Three phone or 0333 338 1003 from any other phone.

You can call us between 8am-9pm Monday to Friday; 9am-6pm at weekends, closed on UK Bank Holidays. 333 is free, excludes Essential Plans. Check price guide for full details. Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages. Details correct at time of print.

Write: Three Rescue™, PO Box 670, Brentford, TW8 1DA.

B. Eligibility.

You can take this cover if you’re over 18, your device is worth more than £125 and you haven’t had a mobile insurance policy declined by us or cancelled by us in the past or a claim denied due to fraud. You can only buy, remain on, and make a claim with Three Rescue™ Damage Cover if you and the main authorised user of the device live permanently in the UK. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us using the details above and let us know. We will cancel your cover if you no longer meet this criteria.

You can buy Three Rescue™Damage Cover when you buy or upgrade your device and Pay Monthly plan with Three. Cover starts when your device is in your hands. If you pre-order a device from Three and buy Three Rescue™ cover you’ll be refunded the cost of any Three Rescue™ premium paid in the period between ordering and receiving your new device.

C. Period of cover.

Your insurance premium is due monthly from when the device is in your hands. Subject to continued payment of insurance premium and these terms and conditions, this policy renews automatically each month for the next 59 months after which we will automatically cancel it, unless cover is terminated earlier in accordance with Section I below.

D. What’s covered?

The device registered to your Three account which is purchased from or upgraded with Three and is shown in your welcome letter (or the replacement device, if replaced by us, or replaced under manufacturer warranty).

With Three Rescue™ Damage Cover you’re covered if you lend your device to friends and family.

You are covered whilst travelling overseas but any replacement agreed after you make a successful claim can only be delivered to an address in the UK or the Channel Islands.

You can submit a claim online 24/7 at Three Rescue or by phone - see Section G: Make a claim.

We aim to deliver your replacement next-day if your claim is approved before 8.30pm Monday to Friday or 2.30pm on weekends.

Any replacement device you receive may be refurbished to our ‘as new’ standard using original equipment manufacturer parts. In the unlikely event we can’t send you a same model replacement, we’ll offer you a different make, model or colour device with comparable features and functionality.

Here’s what your device is covered for:

Cover

 

Accidental damage, including cracked screens and liquid damage.

Malicious damage caused by someone who doesn’t have your permission to use the device.

Pet damage

Out-of-warranty breakdown

Loss

Theft

E. What’s not covered?

It’s important you know that you’re not covered for:

✘ Any device other than one purchased from Three and shown on your welcome letter unless replaced by us or replaced under manufacturer warranty.

✘ Any claim for loss or theft.

✘ Any claim if you haven’t paid your insurance premium. Provided we haven’t yet cancelled your policy for non-payment, we’ll continue your claim if you pay the outstanding amount.

✘ The claim excess fee you have to pay to complete a successful claim.

✘ A third or subsequent claim made within a 12-month period.

✘ Any fault that happens within the manufacturer’s warranty period (where the manufacturer covers you against certain operating failures).

✘ Accessory-only claims.

✘ Accessories other than the battery, mains charger and hands-free kit that came in the box with your device.

✘ The costs of any calls, texts, data usage or downloads.

✘ Cosmetic damage - where the device works as normal, except where you are claiming for a cracked screen.

✘ Damage caused by making alterations to the device or acting against manufacturer guidelines.

✘ Any malicious or deliberate damage to the device caused by you or someone who has your permission to use it.

✘ The cost of any repair to your device unless we instruct it.

✘ Any losses or consequences you face as a result of being without your device.

✘ Confiscation of your device by a finance company or government agency (such as the police).

✘ Loss or corruption of any kind of app, software or digital content other than standard manufacturer software.

✘ Any claim that we find to be fraudulent. If we settle a claim that’s later found to be fraudulent we may take action to recover our costs.

F. The cost.

When considering your new device and Pay Monthly plan with Three, we’ll tell you what it costs to buy Three Rescue™ Damage Cover based on the make, model and value of your chosen device at that time.

Please look out for your Three Rescue™ Damage Cover welcome letter which includes your full terms and conditions and confirms your monthly premium, type of cover and claim excess fee - which is the amount you have to pay towards the cost of your replacement device to complete a claim.

✔ Your monthly premium will appear on your Three account (shown on your Three bill under ‘other charges’) and any pro-rated adjustments to cover your device for the period up to your first bill. Insurance premiums are inclusive of insurance premium tax (IPT) at the applicable rate.

✔ Three Rescue™ Damage Cover premium is collected and refunds are made by Three, on behalf of the Insurer. When Three passes the premium to Asurion, they hold it on behalf of the Insurer and any payments collected and refunds made by Asurion under these terms and conditions are collected or refunded on behalf of the Insurer.

✔ You need to make the first month’s payment before we can complete any claim.

✔ If we don’t receive a payment, your cover will finish at the end of the paid-for period. If your Three account is in arrears, we won’t settle any claim until the balance is paid in full. You have 30 days from when your account goes into arrears to make a catch up payment, after which we will cancel your cover.

✔ You need to pay the claim excess fee to complete any successful claim. As devices age they may fall in value and so from time to time we may adjust the claim excess fees downwards. You can call us to find out your current claim excess fee.

✔ You can cancel cover at any time – see Section I for details.

G. Make a claim.

If something happens to your device and you need to make a claim, contact us via one of these options:

1. Submit your claim online 24/7 at www.ThreeRescue.co.uk/start

2. Claim by phone using the contact details set out in Section A above.

Please have a payment card ready to pay your claim excess fee. We accept MasterCard and Visa debit or credit cards.

If you report a claim to us more than 90 days after discovering the damage or out-of-warranty breakdown, we will still consider your claim, but it may affect our ability to assess your claim and could, in some cases, result in it being declined.

We will ask you to provide relevant information to support your claim. In some cases, we may also ask you to complete a written claim statement and/or provide evidence of your identity.

You must take reasonable care to ensure that any information provided to us is complete and accurate. If you don’t provide accurate or full information when requested, it may invalidate your insurance and could affect all or part of your claim. Information about fraudulent claims may be forwarded to the police, government or other regulatory bodies and fraud investigation agencies.

You must comply with our reasonable instructions including switching off or uninstalling any app, personal PIN locks or operator specific security locks which prevents our access to remove data from the claimed-for device. If you need any help with this please call us on 0333 338 1001*. If you refuse to do it, we will not continue or complete your claim. If you fail to do it we will treat this as a non-return and may charge you a non-return fee.

As part of our claim assessment process, you consent to us checking your airtime usage with Three to detect potential insurance fraud. We have the right to check for any attempted use of a lost or stolen device and will take action to recover it.

H. About your replacement device.

In the unlikely event that we can’t send you a same model replacement, we’ll offer you a different make, model or colour device with comparable features and functionality.

We will only deliver to addresses in the UK and the Channel Islands. Please see below for details of our delivery promise.

We aim to send a next-day ‘as new’ replacement for claims approved before 8.30pm Monday to Friday or 2.30pm on weekends. For claims approved outside of those times we’ll deliver your ‘as new’ replacement within 2 days. This excludes:

✘ Claims made or deliveries that fall on a UK Bank Holiday.

✘ Any delivery outside of mainland Great Britain, including deliveries to the Scottish Islands, Northern Ireland and the Channel Islands.

✘ Any delay caused by something outside our control like extreme weather, natural disaster, epidemic or crime, and supply shortages affecting the industry (e.g. where new model devices are in very high demand and short supply after launch).

If you think we’re late please let us know and if we have missed our delivery promise, we’ll give you £20 paid to the payment card used to pay your claim excess fee within 30 days.

Please make sure someone is in to sign for the delivery. Your replacement device comes with:

✔ A 24-month warranty.

✔ The usual device accessories if yours were involved in the incident, or if we provide you with a different model replacement.

✔ A new SIM with the same phone number if requested; in which case your old SIM will be blocked.

✔ Pre-paid packaging to return your damaged or faulty device (minus the SIM, battery and charger).

As soon as you receive your replacement device, the original claimed-for device (the faulty or damaged device), becomes the property of the Insurer and must be returned to us within 15 days. Otherwise, we’ll charge a non-return fee (based on the market value of the non-returned model), to the payment card used to pay your claim excess fee. The device is your responsibility until it arrives with us. Please make sure you get proof of postage from the Post Office (this is a free service), and confirmation of the weight of the package you are returning to us. We won’t approve any further claims until you have returned the claimed-for device or paid the outstanding amount.

I. Cancelling your cover.

You can call, email or write to us to cancel your Three Rescue™ Damage Cover, see Section A for contact details.

You can cancel within the first 28 days and if you haven’t made a claim, you’ll receive a refund of any premium paid. Please call us if you have any questions about your cancellation.

After 28 days of your purchase, you can cancel at any time and cover will finish at the end of the paid-for period. We will not refund any premium paid.

When you upgrade your device or buy another device on the same mobile number, we’ll cancel cover on your old device automatically. If you add insurance for your new device, we’ll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing.

We’ll cancel your policy if you fail to pay the monthly insurance premium, have two successful claims in any 12-month period or if you make a claim we find to be fraudulent. We’ll also cancel your policy if your Pay Monthly contract with Three terminates, unless you and we agree to continue cover when you change to a different airtime plan. If we cancel your policy, we’ll send you written confirmation, including your cover end date.

We may also cancel your policy if it is no longer economically viable to provide this product or if we, or the insurer, withdraw from the market of providing policies of this type in the UK. If this happens we’ll give you at least 30 days’ notice sent to the current contact details we have for you.

J. Changes to the policy.

We may change your policy terms or alter the premium or claim excess fees for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates. If we make a change that increases any charges or reduces your cover, we’ll give you at least 30 days’ notice sent to the current contact details we have for you. You will be able to cancel your policy if you are not happy with our changes. If we make any change that improves your cover, we may apply it straight away without notice. This does not affect your statutory right to cancel at any time.

K. How to complain.

You can call, email or write to us to make a complaint - see Section A for contact details.

If we can’t resolve your complaint right away, we’ll email or write to you within five working days to outline our next steps. If the issue still isn’t resolved within two weeks, we’ll contact you again to keep you up to speed on what’s happening.

If you’re not happy with the outcome or we haven’t given our final response within 8 weeks of your raising your complaint, you can contact The Financial Ombudsman Service by phone: 0800 023 4567 (Freephone) or 0300 123 9123, by email: complaint.info@financial-ombudsman.org.uk or in writing at Exchange Tower, London, E14 9SR. You need to contact them within 6 months of receiving our final decision. The service is free and we are bound by any decision the Financial Ombudsman reaches. This won’t affect your statutory rights or prejudice your right to take subsequent legal proceedings. You can find out more at financial-ombudsman.org.uk

L. Who provides this cover?

Three Rescue is administered by Asurion Europe Limited, which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered in England and Wales with company number 6568029 at PO Box 670, Brentford, TW8 1SA. Go to fca.org.uk/register. or call 0800 111 6768 (Freephone) or 0300 500 8082* to check the Financial Conduct Authority Register. The insurer is WDP Insurance Limited, which is authorised by the Gibraltar Financial Services Commission, and is authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request. WDP Insurance Limited is registered in Gibraltar with company number 115687 at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar.

You and the insurer may choose which law will apply to this contract. Unless we agree otherwise, Three Rescue™ is governed by the law of the part of the United Kingdom that you live in (England and Wales, Scotland or Northern Ireland) and all communication from us will be in English.

Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer.

The Insurer is covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that the insurer can’t meet its liabilities you may be entitled to compensation to a maximum of 90% of your claim. Further info can be obtained from the FSCS on 0800 678 1100 or by going to fscs.org.uk. .

M. How we communicate with you.

We will communicate with you by SMS, email or in writing using your given contact details. We will also send certain communication regarding your policy by SMS to the mobile number associated with your airtime contract.

N. Our use of your personal data.

Asurion is registered with the Information Commissioners Office as a Data Controller (number Z2176995).

Personal information we collect when you use our services is needed for the following purposes:

• Contract: to communicate with you, process enrolments, bill and collect, process cancellations, process claims that you submit, provide customer service, administer your policy, and manage our supply chain management to deliver replacement devices to you.

• Legitimate interests: for maintaining our books and records, maintaining security and integrity, monitoring use and performance, quality assurance, fraud detection and prevention, and product improvement and development.

• Comply with legal requirements: to notify you as required by law in the event of a breach regarding the security of your personal data. We also use your personal information to comply with any other UK or EU legal requirements.

If you do not desire for your personal data to be processed in accordance with these terms, you may cancel your policy at any time in accordance with section I.

If you fail to provide certain information when requested, we may not be able to provide the services for which you have contracted, such as processing a claim.

Where to turn with questions

If you have any questions on this section of your policy, please contact our Data Protection Officer by postal mail or email anytime.

Asurion

Attn: EU Data Protection Officer

c/o Office of the General Counsel

648 Grassmere Park

Nashville, TN, USA 37211

privacy@asurion.com

We may collect the below types of personal information:

Name;

• Mailing address;

• Email address;

• Mobile phone number and information that identifies your mobile device, such as an IMEI;

• Information collected after obtaining your permission;

• Any information that you provide as part of filing a claim;

• Information provided by your mobile network provider to validate your claim;

• Other information that personally identifies you or is linked or linkable to you.

As part of the claim process, Asurion or its affiliates may require you to provide a copy of your driver’s license, passport or other forms of identification. Additionally, in order to process your claim, Asurion or its affiliates may request your shipping and billing information, credit card information or other preferred payment means.

We will not use or disclose your personal information to third parties except as disclosed in this policy.

Asurion may transfer your personal information to:

• Non-affiliated companies that include telecommunication carriers, credit card payment processors, security services providers, service providers who send communications on our behalf and third parties providing claims fulfilment, supply chain logistics, data centre operations, information technology, customer service and quality assurance monitoring of customer service. These companies are required to comply with the principles set out in this policy and only use such personal information for the purposes for which it was provided to them;

• A third-party, in the event of a proposed or actual purchase, sale (including a liquidation, realisation, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of its business or of any assets or shares of our business or a division thereof in order for you to continue to receive the same or similar products and services from the third-party. In these circumstances, personal information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business.

To determine the appropriate period which we will keep your personal information before we securely destroy it, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Our services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If a child is accessing services without your consent, please contact us by using the information provided below so that we can remove any personal information provided.

Personal information we collect from you may be processed by Asurion and third-parties as described in this policy in the United States and other countries and used consistent with your relationship with Asurion and the practices described in this policy.

Personal information will only be transferred to locations outside of the UK and the EU where permissible legal structures exist or where the country is deemed “adequate” by the EU Commission.

We have implemented technical and organisational measures designed to provide appropriate levels of security for your personal data. Reasonable administrative, logical, and physical controls are in place to prevent your personal information from being accidentally lost, used, or accessed in unauthorized ways.

While we take various steps to ensure the accuracy and completeness of your personal information, we rely upon you to provide accurate and complete personal information when interacting with us.

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal information we hold about you.

Request correction of any incomplete or inaccurate personal information that we hold about you.

Request erasure of your personal information when there is no need for us continuing to process it or you have exercised your right to object to processing (see below).

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

Request the restriction of processing of your personal information to suspend the processing, for example if you want us to verify its accuracy or the reason for processing it.

Request the transfer of your personal information to another party.

If you want to exercise any of these rights, please contact the Data Protection Officer in writing per the ‘Where to turn with questions’ details in this section. Valid requests will be honored within 30 calendar days of request. This 30-day period may be extended for another 2 months for complex requests with notification of the reasons for the extension to you. Any such requests should be submitted to the Data Protection Officer.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. In addition, there may be requests that we are unable process because of other EU legal requirements. If a request is denied, we will notify of the reason.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office or other EU supervisory authority. However, if you have a complaint regarding the processing of your personal information, we request that you first contact the Asurion Data Protection Officer as indicated in the Where to turn with questions section of this policy and we will reply promptly.

Three Rescue™

The ‘Three’ and ‘Three Rescue™’ trademarks and other related images, logos and names are proprietary rights of Hutchison 3G UK Limited’s group of companies.

Contact details.

We’re here when you need us. Here’s how to get in touch.

Online: three.co.uk/threerescue

Email: threerescue@asurion.com

Phone:

• Mobile Phones – 333 free from a Three phone or 0333 338 1001 from any other phone.

• Tablets and Mobile Broadband – 500 free from a Three phone or 0333 338 1003 from any other phone.

• Call +44 7782 333 333 to contact from outside of Great Britain.

You can report a claim to the Three Rescue™ insurance team by phone from 8am to 9pm Monday to Friday; 9am to 6pm at weekends, closed on UK Bank Holidays.

Write : Three Rescue™, PO BOX 670, Brentford, TW8 1DA

*333 is free. Excludes Essential Plans. Check price guide for full details. Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages. Details correct at time of print.

Data Reward SIM

If you are on our Data Reward plans, you can register with us to get 200MB free data each month. By registering your details, you acknowledge acceptance of the following terms and conditions (“Terms”):

Availability - This promotion is available to new or existing customers of Three. Existing customers will need a new Data Reward SIM in order to take advantage of this promotion. Click here to order a Data Reward SIM.

Your data - 200MB free data will be applied to your account straight away upon registration and will last for 30 days. Each month you’ll get another 200MB free data automatically applied to your account to enjoy for a 30 day period. If any of your 200MB free data remains unused at the end of each 30 day period, it will expire. If you have another data allowance in addition to your free 200MB free data, your 200MB free data will be used first.

Notifications - We will send you a notification by SMS: i) when you have used 90% of your data allowance and; ii) when you have used 100% of your data allowance or when you have no credit remaining on your account.

How we use customer data - By registering to receive 200MB free data each month you also agree to us informing you about more great offers from Three or sending you offers from carefully selected third parties. You can contact us at any time if you would prefer not to receive direct marketing information, or simply update your preferences by: i) writing to or calling customer services; ii) sending an email to preferences@3mail.com or; iii) updating your marketing preferences directly from your device or online using My3.

Eligibility - This promotion is limited to a maximum of 5 Data Reward SIMS per household (based on the address provided at the time of registration).

Further charges in the UK and our Feel at Home in Europe destinations. - Usage in excess of the 200MB free data each month will be charged at our standard rates (3p per minute voice calls, 2p per text, and 1p per MB) www.three.co.uk/Store/Pay_As_You_Go_Price_Plans. These rates may change in the future.

Feel at Home - You can use your 200MB free data each month to get online in our 71 Feel at Home destinations, after which you can either purchase an add-on or just use credit at 1p/MB in order to get online at no extra cost. Calls and texts back to the UK destinations on this plan are chargeable and cost 3p per minute - for more information on Feel At Home please check: www.three.co.uk/Discover/Phones/Feel_At_Home.

Termination after inactivity - Three reserves the right to terminate and disconnect the Data Reward SIM in the event you have not activated a Pay As You Go Credit on your account or undertaken any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other services for which a charge is made) using any credit or allowance on your account within the preceding 6 month period.

Right to withdraw - Three reserves the right to withdraw or amend the offer of 200MB free data each month at any time.

Non registration - If you choose not to register your Data Reward SIM, you won’t be able to take advantage of the 200MB free data per month promotion, however, you will still be able to use the SIM on our great 3-2-1 rates www.three.co.uk/Store/Pay_As_You_Go_Price_Plans.

Other Terms - Use of your Data Reward SIM is also subject to Three’s Pay As You Go terms and conditions for use of the Three network (“terms of service”). To the extent that there is any conflict or inconsistency between these Terms and the provisions of the terms of service, these Terms shall prevail. Please see www.three.co.uk/terms-conditions. for further details.

Go Binge

Go Binge is available on selected services which may require separate subscriptions. Selected new plans. Must have regular data available in plan. Some additional content may use regular data, e.g. adverts, third party content linked to a partner service (such as BBC iPlayer when opened via TVPlayer) or third party content accessible from Snapchat’s Discover page. Includes Dave and History only via TVPlayer. Go Binge is available to new customers and upgrading customers on Contract Voice Advanced plans and SIM Only Advanced plans of 12GB and above, Pay Monthly Broadband customers of 15GB and above and Simply Business customers of 10GB and above.

Go Binge is an optional service and customers on eligible plans can elect to opt out at any time through my3 or by calling us on 333. As a mobile network we do not guarantee any particular speeds or quality, as these are dependent on multiple factors such as location, equipment, network demand and position in buildings. In addition selected services (like TVPlayer) may only be available in Standard Definition. Service speed may be managed to ensure a quality experience for all our customers.

Are the subscriptions to our partners’ devices included?

No. Go Binge is all about the data. If a service requires a subscription to view/access, you’ll need to set this up yourself.

Does Go Binge work in Go Roam destinations?

Go Binge works in all our Go Roam destinations – as long as you have regular data left in your monthly allowance, you can access the selected Go Binge services without using up your data. If you’ve no data left in your allowance you won’t be able to access Go Binge services. As with all roaming a fair use data policy applies. Within Go Roam in Europe destinations, your Go Binge usage counts towards your fair use limit of 19GB. However, once you’ve reached this limit, any continued usage (including Go Binge) will be chargeable at our surcharge rate of up to 0.50p/MB except if you’re in the following countries in which case the surcharges are 0.41p/MB: Aland Islands, French Guiana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Mayotte, Norway, Réunion and Switzerland.

In Go Roam Around the World destinations, Go Binge usage doesn’t count towards your fair use limit of 12GB. However, once you’ve reached this limit, your data usage (including Go Binge) may be blocked until the next billing period.

Is there any content that cannot be watched outside of the UK?

Positions for our launch partners are as follows:

Netflix: This works while roaming, but exact support will depend on whatever that country’s catalogue of shows and rights are.

Deezer: The majority of content works, with some exclusions.

SoundCloud: The free service is available in most destinations, depending on licensing agreements. The premium service is unavailable.

TVPlayer: The free version will work in other countries, but only where the licence is allowed. The Plus service is only available in the UK.

Does Go Binge affect my personal hotspot allowance?

Go Binge doesn’t affect your personal hotspot allowance. If you’re on a plan that has more than 30GB data, your personal hotspot allowance remains 30GB, and is subject to our fair usage policy when roaming.

SoundCloud

SoundCloud is the world's largest music and audio platform, allowing people to discover and enjoy the greatest selection of music from the most diverse creator community on earth. See https://soundcloud.com/terms-of-use for full terms and conditions. Deezer costs £9.99 per month and this gives you access to audio/music to listen on any device. See https://www.deezer.com/legal/cgu for full terms and conditions. Netflix streaming membership required. https://www.netflix.com/TermsOfUse. The partnership between Three.co.uk and TVPlayer gives the opportunity to any Three customer to buy the TVPlayer monthly pack for £5.99 per month (1st month Free trial) and have access to 100+ channels to watch on any device. TVPlayer Plus is a low-cost TV subscription service that provides our customers with 100+ live and on-demand TV channels streamed over the Internet to certain Internet-connected mobiles, tablets, computers and other devices ("TVPlayer Plus Supported Devices"). See http://www.tvplayer.com for full terms and conditions.

Snapchat

Only on Three. We are proud to work with Snapchat on unique branded Puggerfly content and are the only network where anyone on selected plans can enjoy Snapchat without using up their data.

If you are a streaming service provider and would like to join Go Binge then send us an email and we’ll get back to you.

easyJet Hands Free with Three

Three is proud to partner with easyJet to enable eligible Three customers to upgrade to travel 'Hands Free' (an easyJet service) at no cost for outbound easyJet flights from the UK (the "Upgrade"). easyJet's Hands Free service lets you:

  • drop your cabin bag at the Bag Drop desk
  • board just after the Speedy Boarding passengers; and
  • receive your cabin bag at your destination, which will be amongst the first to be delivered to the baggage belt.

For further details see paragraph 6 below and/or http://www.easyJet.com/en/hands-free-upgrade.

The terms and conditions for this promotion are set out below together with details on how to claim your Upgrade.

  1. Definitions

    Promoter : The easyJet Hands Free with Three Promotion (the "Promotion") is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH ("Three", "We" or "Us").

    Administrator : where relevant MAPP Digital UK Limited with registered office 95 Gresham Street, 6th Floor, London, England, EC2V 7NA (company number: 10162741) ("Administrator") will make available the SMS short code and administer the redemptions for this Promotion on behalf of Three.

    Service Provider : The easyJet Hands Free Service is provided by easyJet Airline Company Limited (company number: 3034606) with registered office Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF ("easyJet").

  2. Dates

    The Promotion will run from 19 July 2018 at 00:00 GMT until further notice, subject to paragraph 8 (the "Promotion Period").

  3. Eligibility

    3.1 Pay Monthly Customers

    You must be a UK resident, 18 years+, and a new/existing/upgrading Three customer who has signed up to and held a Qualifying Plan for at least 30 days prior to submitting your Redemption Request.

    The Qualifying Plans are:

    • any 24-month Contract Handset Plan;
    • any 1,12 or 24 month SIM-Only Plan; or,
    • any Simply Business Plan,

    (each a "Qualifying Plan").

    3.2 Pay As You Go Customers

    PAYG Customers are not eligible for this Promotion.

    3.3 Mobile Broadband

    Mobile Broadband customers are not eligible for this Promotion.

  4. How to claim

    To claim your Upgrade, text "UPGRADE" to 88555 together with the following information in the following order:

    1. The easyJet' flight number for your outbound flight (e.g. 'EZY1234', 'EJU1234'; or 'EZS1234';

    2. The date of your outbound flight; and

    3. Your surname (as it appears on your Passport),
      (together a "Text Redemption Request", for example UPGRADE EZY1234 23.6.2020 Smith).

    If you do not submit the above information correctly or completely you may not receive your Upgrade.


    WHAT YOU WILL RECEIVE


    TEXT REDEMPTION

    If you are eligible and submit a valid Text Redemption Request, our Administrator will send an SMS response which will be your electronic voucher ("SMS Voucher") to claim your Upgrade.

    We will endeavour to send these as quickly as possible, but we cannot guarantee that they will be instantly sent as it may take our Administrator's systems a little time to receive and process your request. If you do not receive this then contact us as explained in paragraph 11 below.

    If you're not eligible, you'll be told that this is the case and will be sent a link to the eligibility requirements. If you're eligible but there's something wrong with the Text Redemption Request (e.g. invalid format, missing information, etc.), then you'll be advised what information is needed and an example format.

  5. How to Redeem

    Redeeming your Upgrade is simple. All you need to do is show your voucher to an easyJet representative at the easyJet Bag Drop Desk. The easyJet representative will confirm the validity of your voucher and tell you how to use your Upgrade.

  6. Upgrade

    Your Upgrade is only valid for the outbound easyJet flight from a UK airport that you have submitted in your Online or Text Redemption Request. The Upgrade can only be used for one cabin bag. Full details of easyJet's Hands Free service (and any limits and restrictions) can be found at http://www.easyJet.com/en/hands-free-upgrade . To summarise how it works:

    • Present your SMS Voucher to an easyJet representative at the easyJet Bag Drop Desk
    • Drop off your cabin bag at the easyJet Bag Drop Desk.
    • Receive your Three branded tote bag for your personal belongings.
    • Pass through security.
    • Board first after the Speedy Boarding passengers.
    • Receive your cabin bag at the destination, which will be amongst the first to be delivered to the baggage belt.
  7. Exclusions and Limitations

    Your Upgrade is valid for outbound flights from UK airports only. If you wish to use the easyJet Hands Free service on your return flight you will need to arrange this with easyJet and you will be charged at easyJet's current price (£7 as at the date of publication of these terms).

    Only one voucher per valid Redemption Request will be provided. Only one voucher is allowed per flight. The voucher is personal to you and is not transferable. easyJet's Hands Free group bundle is not currently included.

    The Upgrade is subject to easyJet's Hands Free terms and conditions which can be accessed from http://www.easyjet.com/en/hands-free-upgrade , which are determined solely by easyJet and beyond Three's control. For example, easyJet's terms state that your cabin bag must be within easyJet's normal maximum dimensions (56 x 45 x 25cm (including handles and wheels) as at the date of publication of these terms). Please ensure that you have read and understood these terms prior to travel.

  8. Your Data

    Three respects your personal information and has designed this Promotion to keep that information secure.

    To administer and fulfil this Promotion, each of Three, Three's Adminstrator and easyJetwill have access to and process the following information in the following ways:

    • By submitting a Redemption Request, you will be providing Three with your telephone number and your surname. Three is the data controller of this personal information. The Administrator will process this information on Three's behalf solely to check your eligibility and send you the SMS Voucher (see 'What you will receive' in paragraph 4 above). Information processed by the Administrator will be held securely on the Administrator's systems and solely for the purpose of administering and fulfilling this Promotion.

    • Three and easyJet will work together to report on and analyse redemptions and monitor and protect against fraudulent and/or suspicious redemptions. To do this easyJet will from time to time provide Three directly or via the Administrator with the name and flight details of the individuals who submitted their Vouchers to easyJet in order to redeem their Upgrades. easyJet is the data controller of this personal information. Three and the Administrator will process this information securely and in accordance with easyJet's instructions.

General

  1. As soon as you have your flight details for any future-dated flight, provided that you are an eligible user, you can request a voucher.

  2. Three may withdraw, amend, place restrictions on or extend this Promotion at any time by updating these terms and conditions at Three.co.uk/terms. This includes the right to restrict the number of vouchers you may redeem during the Promotion Period. If the Promotion is withdrawn, any redemption due or voucher issued in accordance with these terms prior to the withdrawal of the Promotion will be honoured. No cash alternatives are available.

  3. Any issues relating to the easyJet Hands Free service should be directed to easyJet at 0330 365 5000 or http://www.easyJet.com/en/help/contact. Any issues relating to your eligibility, redemption, voucher or these terms and conditions should be directed to Three's customer service team at 333, or 0333 338 1003.

  4. All third-party terms and conditions relating to this Promotion and the Upgrade (including easyJet's Hands Free service) are beyond Three's control and may be subject to change. Three cannot accept responsibility and will not be liable for any third-party terms (including any failure to abide by such terms or any modifications to such terms) applicable to the Promotion and/or Upgrade.

  5. Three cannot accept responsibility for entries lost, corrupted, or delayed in transmission. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Promotion and/or the Upgrade and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to any eligible entrant in relation to this Promotion.

  6. Entry into the Promotion signifies your acceptance of these terms and conditions. Any changes to the terms will be published at http://www.three.co.uk/terms. These terms are governed by English law.

  7. For further information see our Frequently Asked Questions at: http://www.three.co.uk/go-roam/easyjet

Unlimited Add-on

Intro

Unlimited Add-on and pre-loaded sim (ITU) offers unlimited data, unlimited calls and unlimited texts (see www.three.co.uk/terms-conditions for details)

Anyone who purchases the Unlimited Add-on will be entitled to a free subscription from one of our great new partners. Details of how to redeem your free subscription code are detailed in the Terms and Conditions below.

Promoter

The Three Unlimited Add-On subscription promotion (the “Promotion”) is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH (“Three”).

Administrator

The administration of the subscription promotion is managed by Exertis UK Limited with registered office Technology House, Magnesium Way, Hapton, Burnley, Lancashire BB12 7BF (company number: 01511931 (“Administrator”) will make available the SMS short code and administer the redemptions for this Promotion on behalf of Three.

Dates – Offer valid from 15 November 2018 to 13 December 2019.

Eligibility

In order to be eligible for the free subscription offer you must:

a) Purchase the Unlimited Add-On;
b) Redeem your code within the prescribed time limit; and
c) Be a resident in the UK.

How does a customer claim?

All eligible customers will receive an SMS with a link they need to follow to redeem their subscription. They will receive this SMS approximately 3-6 days after activating their SIM or buying the Unlimited Add-on. SMS will contain expirty date. On this link, they will need to input their redemption code (if link doesn’t automatically populate) and their email address, select the offer that they want to use and agree to the terms. They will receive a reward activation key by email. They will follow the instructions in the email and use that key to redeem their chosen subscription. Customers will have 30 days to claim their offer once they have received the SMS.

Exclusion

For each purchase of the Unlimited Add-On, only one subscription code per Eligible Customer will be provided. The subscription code is personal to you and is not transferable.

Your data

In order to redeem the code, you will be directed to [URL] (“Redemption Site”) and will be required to enter your email address and code. This site is hosted by the Administrator and your data will be processed by the Administrator. Please see the Privacy Policy on the Redemption Site for more details.

General

Three may withdraw, amend, place restrictions on or extend this Promotion at any time by updating these Terms and Conditions. This includes the right to restrict the number of codes you may redeem during the Promotion Period. If the Promotion is withdrawn any redemption due or issued in accordance with these terms prior to the withdrawal of the offer will be honoured. No cash alternatives are available.

Any issues relating to the subscription offer should be directed to Exteris at http://redeem.3.uk/help35. Any issues relating to your redemption code (in your SMS link) or these Terms and Conditions should be directed to Three’s customer service team at [333, or 0333 338 1003].

Unlimited

Unlimited data

If you have Unlimited data units as part of your package or with an Add-on, there are no hidden caps or limits when using your device within the UK. Unlimited units should give you all the access to the internet you would normally need, without worrying about hefty bills, so you can use our service to your heart’s content. Use of our services for commercial, resale or fraudulent purposes isn’t allowed under our Terms for Three Services, so we do reserve the right to monitor any unusual activity that may indicate that this is happening to identify and prevent such non-permitted use.

In addition to these Unlimited UK allowances, if you are a Pay Monthly customer you can use up to 15,360 data units (which converts into 15GB of data as 1 data unit converts automatically on use into 1MB of data) each month when in a Go Roam in Europe destination. If you’re a Pay As You Go customer with an Unlimited Add-on, you can use up to 12,288 data units (which converts automatically into 12GB of data). Use over these Go Roam in Europe Fair Use limits, but within your allowance, will be charged a surcharge of up to 0.50p per MB except if you are roaming in the following countries in which case it will be 0.41p/MB: Aland Islands, French Guiana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Mayotte, Norway, Réunion and Switzerland. If you reach your Fair Use limit (12GB) in a Go Roam Around the World destination, you won’t be able to use your plan abroad for the remainder of your current billing cycle, or end of your active add-on if you are a PAYG customer.

 

Unlimited minutes & texts

There’s no hidden “fair use policies” with our Unlimited text units or voice units allowances when using your device in the UK or in our Go Roam in Europe destinations – we just ask that you use this allowance in accordance with our Terms for Three Services – that is, for personal use only, and not for any illegal, commercial or improper purposes.

For our Pay Monthly plans you can also use up to 5,000 text units and 3,000 voice units from your allowance each month, when in a Go Roam Around the World destination, which convert respectively into 5,000 text messages back to the UK and 3,000 minutes of calls to UK landline and mobile numbers.For our Pay As You Go customers with an Unlimited Add-on, you can use up to 43,200 texts units and 43,200 voice units from your 30-day allowance when you’re in a Go Roam Around the World destination, which convert respectively into 43,200 text messages back to the UK and 43,200 minutes of calls to UK landline and mobile numbers.When you’re abroad in a Go Roam destination, texts and calls to places other than the UK are chargeable – unless you’re in a Go Roam in Europe destination in which case you’ll be able to use your allowances to make calls and send texts to numbers in other Go Roam in Europe destinations at no extra cost. You’ll be sent a text message on arrival in your destination, letting you know what charges apply when roaming there. They are also set out in your Price Guide.

Partnership Benefits with Three Means Business

Three is proud to partner with carefully selected third parties to enable eligible Three small business customers to access big benefits at no cost for a limited time (the “Three Means Business Promotion”).

See paragraph 10 below for a list of the partners (“Partners”) that Three is working with together with details of their specific offers (the “Partner Offers”).  All Partner Offers are subject to additional terms and conditions.  Redemption and use of all Partner products and services are subject to their terms of service which are beyond Three’s control and which can be found on the relevant Partner website, and accessed from the links shown in section 10 below.  Please ensure that you have read and understood Three’s terms and conditions, and also the Partner terms and conditions and relevant privacy policy and agree to both, prior to redeeming the Three Means Business Promotion, or any part of it.

The terms and conditions for the Three Means Business Promotion are set out below, together with eligibility criteria and details on how to claim.

 

  1. Promoter: The Three Means Business Promotion is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office: Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH (“Three”, “We” or “Us”).

Administrator : Havas Helia Limited, Havas House, Hermitage Court, Hermitage Lane, Maidstone, Kent, England, ME16 9NT (company number 02548077), (“Administrator”).  The Administrator is responsible for (i) managing and hosting the Redemption Website (as defined below) and the Partner Offer portal; (ii) issuing to Eligible Customers (as defined below) relevant voucher codes or URL links for this Three Means Business Promotion; and (iii) emailing Eligible Customers in connection with the Three Means Business Promotion; all on behalf of Three.

Three Means Business Partnerships: Details of the Three Means Business partners (“Three Means Business Partners”) and their offers are provided at paragraph 10 below.  Three reserves the right at any time to change, substitute, remove or add to these Partners.  Three Means Business Partners may vary from time to time and will be updated, as relevant, on www.Three.co.uk/business-tools webpage.

  1. Dates: The Three Means Business Promotion will run from 19th March 2019 at 00:00 GMT (the “Launch”) until further notice, (the “Promotion Period”).
  2. Eligibility: You must be a UK resident, 18 years+ and at the time of Launch, either:
    • A new Three customer starting a Simply Business plan;
    • An existing business customer renewing onto a Simply Business plan;
    • An existing customer on a consumer plan starting on a Simply Business plan;
    • An existing Simply Business plan customer making upgrades to their plan (for example, by making additional purchases of data and/or minutes);

all of the above excludes customers on a 1-month SIMO plan,

(being “Eligible Customer”, or “You”).

 

  1. How to claim:  Eligible Customers may visit the three.co.uk “Business” homepage and follow the link on the Three Means Business banner or tile to the Three Means Business landing page.  From there You may click through to the redemption website (the “Redemption Website”).  You will be asked to enter Your mobile telephone number and Your account number and if You are confirmed as an Eligible Customer, You will be directed to the Partner Offer portal and served with either a voucher code or URL link (depending on the Partner) which You can use to access the Partner Offers directly on their websites.

  2. Steps to Redeem:
  • Enter Your Mobile Telephone Number and Account Number on the Redemption Website and press Get My Codes.

 You will find your Mobile Telephone and Account Number on your telephone bill.  If You are a new customer you will receive your bill approximately 7-10 calendar days after opening an eligible Three Means Business plan/account.   You may, depending upon technical factors and marketing preferences, receive a “welcome email” within 48 hours of becoming an Eligible Customer, confirming this information.  If this is likely, You will be advised of this at point of sale.

  • The Administrator will verify You are an Eligible Customer by cross-referencing your telephone number and account number. Please ensure you have entered these correctly otherwise it will not be possible to verify Your details and You may receive an error message.
  • If, and once verified, You will gain access to the Partner Offer portal which will display the available Partner Offers.
  • Depending upon the redemption mechanism (voucher code or URL link), you can either:
    • click “Copy your offer code”, then, click “Use your code”, navigate to the Partner site, choose relevant product or service, follow Partner instructions and paste code to redeem relevant Partner Offer; or
    • if no code is displayed, click “Redeem your code”, go directly to Partner website, choose relevant product or service, follow Partner instructions and code will be applied automatically.
  1. Exclusions and Limitations

This Three Means Business Promotion cannot be used in conjunction with any other offer.

Only one voucher code (or URL link access) per Partner Offer per Three Means Business (parent) plan/account. The voucher code is personal to You and is not transferable.

Voucher codes (or URL link) cannot be issued until the next working day after starting on an eligible Three Means Business plan/account.

If You’re not eligible, or You submit an invalid mobile telephone number or account number, you will not be presented with any voucher codes (or url link) and You will be directed to a support page.

Each voucher code (or URL link) will have an expiry date, which will be shown on the relevant Partner Offer tile on the Partner Offer portal webpage.   If You do not redeem the voucher code (or URL link) by the expiry date, the voucher code (or URL link) will no longer be valid and You will not be able to redeem the relevant Partner Offer.

  1. Help & Support

Any issues relating to the Partner Offers should be directed to the relevant Partners, whose customer support details can be found on their respective websites (addresses below). Any issues relating to Your voucher code, URL link or these terms and conditions should be directed firstly to Three’s customer service team (find contact details at http://www.three.co.uk/Support).

  1. Administration and Your Data

"personal information" is information that is about You and which identifies You. 

The Redemption Website and Partner Offer portal are hosted, powered, managed and administered by the Administrator, on behalf of Three.  The core purpose of these webpages is to facilitate Eligible Customers to redeem the voucher code/URL link and access the Partner Offers, using the personal information (mobile telephone number/account number) provided by You. 

We are the data controller of your personal information collected through the Redemption Website for the purpose of data protection law and the Administrator is the data processor.  The Administrator shall process your personal information in accordance with Three’s instructions and as set out in this section.

Three respects your personal information and has designed this Three Means Business Promotion to keep that information secure. We will ensure that the Administrator (i) uses appropriate technical and organisational measures to protect your personal information in order to ensure a level of security appropriate to the risk to your personal information; and (ii) only uses this information solely for the purpose of administering and fulfilling this Three Means Business Promotion.  Three and the Three Means Business Partners will work together to report on and analyse redemptions, and monitor and protect against fraudulent and/or suspicious redemptions.

If you have questions about how your personal information is kept or if you wish to exercise one or more of your rights under data protection law (as set out below) in regards to the personal information that is collected on the Redemption Website, or processed for the purposes of this Three Means Business Promotion, please contact our Data Protection Officer (“DPO”) at DPA.Officer@three.co.uk or  write to Hutchison 3G UK Ltd, Star House, 20 Grenfell Road, Maidenhead SL6 1EH.

Collection and Processing of Your Personal Information

Your personal information may be used by the Administrator on our behalf to contact You for the purposes of redeeming this Three Means Business Promotion or to follow up with You should there be any issues, changes or further information relating to the redemption and/or use of the Three Means Business Promotion.

We will share with the Administrator, (i) Your mobile telephone number and account number for the purposes of verifying you are an Eligible Customer; and (ii) Your email address, for the purposes of emailing You the voucher codes/URL link (if you choose this option) or to contact You on our behalf should there be any issues, information or change to the Three Means Business Promotion of which we reasonably believe You should be made aware.

Your IP address is not systematically stored by the Administrator other than in general web logs when you redeem the Partner Offers for the Three Means Business Promotion. The Administrator may use your IP address to verify claims made to reduce the risk of fraud, in which a location and pattern of activity can be deduced from the IP address provided. We or the Administrator on our behalf will report this personal information to a relevant supervisory authority if we believe that fraud has occurred.

The information that the Administrator processes on our behalf in connection with the Three Means Business Promotion is as follows:

Personal information used

Purpose

Legal basis for use of your personal information

IP address

For the purposes of minimising the risk of fraud and to report the IP address and any location and pattern of activity on the Redemption Website we can deduce, when fraud may occur to a supervisory authority.

This processing is based on your consent and our legitimate business interests for the purposes of verification to reduce the risk of fraud.

Telephone Number

Collected and processed for the purpose of verifying customer eligibility in order to receive the benefit of the Three Means Business Promotion.

This processing is based on consent.

Account Number

Collected and processed for the purpose of verifying customer eligibility in order to receive the benefit of the Three Means Business Promotion.

This processing is based on consent

Email Address

Shared with Administrator (i) for the purposes of verifying identity of an Eligible Customer; and/or (ii) marketing communications according to the consents of an Eligible Customer.

This processing is based on (i) our legitimate interests for the purposes of verification to reduce the risk of fraud; and (ii) consent.

 

Retention Periods

We, or the Administrator on our behalf, will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with this redemption service, the Three Means Business Promotion and to conduct our legitimate business interests or where otherwise required by law. Three and the Administrator on our behalf shall hold your personal information for two years (or less) after the Three Means Business Promotion has ended for the purposes of legitimate interests for any investigations of fraud that may occur. Your personal information will not be held longer than necessary.

Disclosure

Your personal information may also be processed by: 

  • The Administrator in accordance with our instructions;
  • other professional advisers (including accountants and lawyers) that assist us in carrying out our business activities;
  • police and other law enforcement agencies in connection with the prevention and detection of crime;
  • other external agencies and organisations (including the National Crime Agency) for the purpose of preventing and detecting fraud (including fraudulent transactions), money laundering and criminal activity; and
  • third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or instructions of a regulatory body (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us) or to protect our rights, property or safety of our customers, employees or other third parties. 

Where will we transfer your personal information

Your information will be processed within the European Economic Area (EEA).   In the event that we transfer your Information outside of the EEA, we will implement or ensure the implementation of appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law and we will obtain your consent prior to processing your personal information outside the EEA.  These measures generally include contracts (e.g. with the Administrator) and security measures to ensure that your personal information receives the same protection as if it were being processed in the EEA. For further information as to the safeguards we implement please contact our DPO at the address detailed above.

Your Rights

You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights. You can exercise these rights using the contact details for the DPO above. 
 

Right

Summary

Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.  

 

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

Right to erasure of your personal information

You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation. 

Right to restrict the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

Right to data portability

You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e. electronic) means.

Right to object to the use of your personal information

You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, including profiling (to the extent it relates to direct marketing).

Right to object to decision which is based solely on automated processing

You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention. 

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

Right to complain to the relevant data protection authority

You have the right to complain to the relevant data protection authority, which is, in the case of Three, the Information Commissioner's Office, where you think we have not used your personal information in accordance with data protection law.

  1. General

9.1 Three may withdraw, amend, place restrictions on or extend the Three Means Promotion at any time by updating these terms and conditions.  This includes the right to restrict the number of voucher codes (or URL links) You may redeem during the Promotion Period. If the Three Means Promotion is withdrawn by Three, any voucher code (or URL link) redeemed through the Partner Offer portal in accordance with these terms prior to such withdrawal shall be honoured, subject to section 9.2 below. No cash or other alternatives are available.

9.2 All third party terms and conditions relating to this Three Means Business Promotion and the Partner Offer products and services are beyond Three’s control and may be subject to change. Three cannot accept responsibility and will not be liable for any third party terms (including any failure by a Partner to abide by such terms or any modifications to such terms) applicable to the Three Means Promotion.

9.3. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Three Means Business Promotion, and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to any Eligible Customer in relation to this Three Means Business Promotion.

9.4 Entry into the Three Means Business Promotion signifies your acceptance of these terms and conditions. Any changes to the terms will be published at www.three.co.uk/terms. Please check your marketing preferences to ensure You can receive the messages that may be of interest to You.

9.5 For further information see our Frequently Asked Questions

9.6  These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

 

  1. Partners and Partner Offers

Who: Wix.com Limited, 40 Namal Tel Aviv St. Tel Aviv, Israel (“Wix”)

Offer: 6 months’ free subscription trial

Product/Service:(i) Website: Unlimited Premium Plan; or

                               (ii) Business and eCommerce: Business Unlimited Premium Plan

Exclusions/Limitations:

Eligible Customers should ensure they use the voucher code prior to expiry.  See www.wix.com/about/terms-of-use for any exclusions or limitations.

Redemption Mechanism: “Discount” voucher codes.  Customers shall register for a Wix account and may upgrade to the Unlimited Premium Plan or Business Unlimited Premium Plan using the voucher code.   Customers will be asked to enter contact, payment and billing information and then apply the discount voucher code.  The discount voucher code will provide 100% discount to Wix prices on the Partner Offer at the time of redemption.  At the end of the free subscription period, Eligible Customers will be automatically charged according to standard pricing for monthly Unlimited Wix Premium Service Plan unless they cancel their subscription in accordance with Wix’s terms and conditions (see below for website address).

Partner Terms and Conditions: www.wix.com/about/terms-of-use; www.wix.com/about/privacy

For frequently asked questions and how to redeem a Wix coupon, please click:

https://support.wix.com/en/article/coupons-faqs?utm_campaign=bd_3gtelecom


Who: 2nd Site Inc., 1655 Dupont St., Toronto, Ontario, M6P 3TI (“Freshbooks”)

Offer: 6 months’ free subscription trial

Product/Service: Lite, Plus or Premium Package.

At the expiry of the 6 months’ free trial (or at any point within trial phase) Eligible Customers may take advantage of a further period of 12 months at a discount rate as follows:

  • monthly upgrade: the benefit will last for 12 months from the date of upgrade: Lite, Plus, Premium packages all at 20% off;
  • yearly upgrade and pay upfront: the benefit will last for 12 months from the date of upgrade: Lite, Plus, Premium packages all at 30% off.

Redemption Mechanism: URL link.  Eligible Customers will arrive at a dedicated landing page for Three; register for the relevant monthly package and the discount will automatically be applied.

Upon expiry of the free trial, Eligible Customers will receive a message prompting them in respect of an upgrade.  If the Eligible Customer chooses to do this, they may redeem a discount for up to 30% (either 20% off for the monthly membership, or 30% if they pay for the full year upfront).

To cancel a Customer account: An Eligible Customer may choose to stop using or close their account at any time during or at the expiry of the free trial.  This can be done from within the app.   If the Eligible Customer has upgraded during or after the trial and has shared billing details, they can go through the normal cancellation routes (either from within the app or by calling 0808.101.3408 in UK / emailing FreshBooks support via https://www.freshbooks.com/contact ).

Partner Terms and Conditions: https://www.freshbooks.com/policies/terms-of-service.


Who: WeWork Companies Inc., directly or through any of its affiliates, including WeWork Community Workspace UK Limited, c/o Legalinx Limited, 1 Fetter Lane, London, EC4A 1BR (“WeWork”)

Offer: 6 months’ free subscription trial, subject to WeWork’s terms and conditions of We Membership

Product/Service: “We Membership” - Access to 2 credits (as included in the membership subscription) per month, to book workspace or conference rooms.

Exclusions/Limitations: We Membership only allows access to workspaces and conference rooms from Monday to Friday from 9am to 6pm. Credits do not roll over from month to month.  Customers may buy more credits directly from WeWork if they wish.

Redemption Mechanism: Voucher code (redeemable once per Customer).  Eligible Customers will need to register for the We Membership subscription directly on the WeWork website (https://www.wework.com/workspace/on-demand/we-membership) and accept WeWork terms and conditions and privacy policy, as well as provide credit/debit payment details. Customers shall also comply with all WeWork policies which are made available by WeWork from time to time.

At the end of the free subscription period, Eligible Customers will be automatically charged according to standard pricing for monthly We Membership plan unless they cancel their subscription in accordance with WeWork’s terms and conditions (see below for website address).

Partner Terms and Conditions:  https://www.wework.com/workspace/on-demand/we-membership and  https://www.wework.com/legal/terms


Who:   MOO Print Limited, 20 Farringdon Road, London EC1M 3AF, (“MOO”).

Offer:   25% discount, “always on”.

Product/Service: Applies to product orders placed by an Eligible Customer at www.moo.com for as long as MOO features as a partner on Three Means Business.

Exclusions/Limitations: The discount shall not be available to use with any other discount except in the event there is a website wide sale on products at www.moo.com in which case an Eligible Customer shall be entitled to apply the Discount to the sale products. 

The Offer shall not be available on shipping or Gift Cards.

Redemption Mechanism: Discount voucher code (“Discount Code”).  Eligible Customers may claim their Discount Code from the Partner Offer portal, visit MOO’s website to choose preferred product and apply the Discount Code at checkout.  Eligible Customers will be able to use the Discount Code for further orders on www.moo.com until the Discount Code expires.  Expiry dates can be checked by visiting the Partner Offer portal.  Discount Codes will be refreshed on the Partner Offer portal so if the original Discount Code has expired, Eligible Customers can pick up a fresh one from Partner Offer portal.  Eligible Customers will be asked to set up an account with MOO when they wish to save a design or place and order.

Partner Terms and Conditions: www.moo.com/uk/about/terms-conditions

Three Insurance

 

Three Insurance is our new insurance product. You’ll have a Three Insurance policy if you took out insurance on or after 5 May 2020.

Download current Three Insurance terms and conditions (pdf 289kb)


If you bought insurance from us before 6 March 2020, you’ll have a Three Rescue™ policy. You can find the terms for your Three Rescue™ policy here.


 

 

Stay Connected Partnership Benefits with Three

Three is proud to partner with carefully selected third parties to enable eligible Three customers to access “Stay Connected” benefits at no cost for a limited time or for a discount, as applicable (the “Stay Connected Promotion”).

See paragraph 10 below for a list of the partners (“Partners”) that Three is working with together with details of their specific offers (the “Partner Offers”). All Partner Offers are subject to additional terms and conditions as provided by the Partners. Redemption and use of all Partner products and services are subject to their terms of service which are beyond Three’s control and which can be found on the relevant Partner website and accessed from the links shown in section 10 below. Please ensure that you have read and understood Three’s terms and conditions (and also the Partner terms and conditions and the relevant privacy policy) and agree to all, prior to accessing or redeeming the Stay Connected Promotion offers, or any part of this promotion.

The terms and conditions for the Stay Connected Promotion are set out below, together with eligibility criteria and details on how to claim.

These terms were last updated on 30th April 2020.

1. Promoter: The Stay Connected Promotion is promoted by Hutchison 3G UK Limited t/a Three (company number: 03885486) with registered office: Star House, 20 Grenfell Road, Maidenhead, Berks, SL6 1EH (“Three”, “We” or “Us”).

2. The Stay Connected Partnerships: Details of the Partners (“Three Partners”) and their offers are provided at paragraph 10 below. Three reserves the right at any time to terminate, change, substitute, remove or add to these Partners. Three Partners may vary from time to time and will be updated, as relevant at: three.co.uk/stay-connected-offers

3. Dates: The Stay Connected Promotion will run from 20th March 2020 at 00:00 GMT (the “Launch”) until further notice, (the “Promotion Period”).

4. Eligibility: You must be a UK resident; 16 years+; and a customer of Three (being “Eligible Customer”, or “You”).

5. How to claim: Eligible Customers may visit the three.co.uk “Stay Connected” homepage and follow the link on the Partner Offers banner or tile to the redemption websites. You can use the links to access the Partner Offers directly on their websites.

6. Steps to Redeem: Depending upon the redemption mechanism (voucher code or URL link), you can either:

(i) click the banner to navigate to the Partner site, choose relevant product or service, follow Partner instructions and input code quoted on Three page to redeem relevant Partner Offer; or
(ii) if no code is displayed, click the relevant Partner tile to go directly to Partner website, choose relevant product or service, follow Partner instructions and code will be applied automatically.

7. Exclusions and Limitations: This Stay Connected Promotion cannot be used in conjunction with any other offer. Offers only available to Eligible Customers. They are non-transferable and no cash or other alternative is available.

8. Help and Support: Any issues relating to the Partner Offers should be directed to the relevant Partners, whose customer support details can be found on their respective websites (addresses below). Any issues relating to the URL link or these terms and conditions should be directed firstly to Three’s customer service team (find contact details at www.three.co.uk/support).

9. General

9.1 Three may terminate, withdraw, amend, place restrictions on or extend the Stay Connected Promotion at any time without notice or by updating these terms and conditions, at its discretion. This includes the right (where applicable) to restrict the number of URL links or voucher codes You may redeem during the Promotion Period. If the Stay Connected Promotion is withdrawn by Three, any URL link (or voucher code) redeemed through the Partner Offer portal in accordance with these terms prior to such withdrawal shall be dealt with in accordance with the relevant Partner’s terms and conditions.

9.2 All third party terms and conditions relating to this Stay Connected Promotion and the Partner Offer products and services are beyond Three’s control and may be subject to change. Three cannot accept responsibility and will not be liable for any third party terms (including any failure by a Partner to abide by such terms or any modifications to such terms) applicable to the Stay Connected Promotion. Links to third party websites from our site are provided solely for your convenience. If you use these links you will leave our website and Three does not control nor is responsible for these websites, their content or their availability.

9.3. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in this Stay Connected Promotion, howsoever caused and Three excludes liability, to the fullest extent permitted by law, for any loss or damage caused to any Eligible Customer in relation to this Stay Connected Promotion or the Partner Offers.

9.4 Entry into and use of the Stay Connected Promotion signifies your acceptance of these terms and conditions. Any changes to the terms may be published at www.three.co.uk/terms and Three accepts no responsibility for any delay in the publishing of these or failure on Your part to review them. Please check your marketing preferences to ensure You can receive the messages that may be of interest to You.

9.5 Information that Eligible Customers supply when entering the Stay Connected Promotion will be used only in accordance with these terms and conditions, Three’s Privacy and Security policy, and Three’s Privacy Notice contained in Section 13 of the Terms and Conditions governing the use of Three Services. See Three.co.uk/terms. Please see individual Partners’ terms and conditions and privacy policies for details on how they handle information relating to visitors to their websites and/or end users of their products/services.

9.6 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

10. Partners and Partner Offers

Who: Shaw Academy Ltd, 159 Main St, Ste 100, Nashua, NH 03060 (“Shaw Academy”) 

Offer: Free 4 week online course.

Product/Service: Selection of online Training courses to choose from. See partner website for latest details.

Exclusions/Limitations: Limited to one free 4 week trial per person. See www.shawacademy.com for any exclusions or limitations.

Redemption Mechanism: Customers will click Shaw Academy's promotional link from three.co.uk/stay-connected-offers portal, and be taken to a bespoke webpage. Customers will be asked to enter contact details and have the choice to enter or to not enter payment details. By clicking the specific tile on three.co.uk, the customer will be offered the 4 week trial and have the option to opt-out of entering payment details. At the end of the 4 weeks, no charges will be made if the customer has chosen not to enter payment details. If customer has entered payment details, please check Partner terms and conditions for details on how to cancel and/or any payment fees that may be due or charged after week 4.

Partner Terms and Conditions: Shaw Academy Terms


Who: The Telegraph, 111 Buckingham Palace Road, London SW1W 0DT

Offer: 3 months free.

Product/Service: Three months for free of their digital subscription.

Exclusions/Limitations: Limited to one per person.

Redemption Mechanism: Customer clicks on The Telegraph's promotional link which takes them to the payment page. Customer is required to enter general and payment details in order to access the offer.

Partner Terms and Conditions: The Telegraph Terms

 

Who: Yogaia Oy, Westendintie 1, 02160 Espoo, Finland

Offer: 50% off 3 months.

Product/Service: 50% off three month subscription to digital yoga classes.

Exclusions/Limitations: Limited to one per person.

Redemption Mechanism: Customer clicks on Yogaia's promotional link and is then redirected to partner website, customer signs up and redeems offer.

Partner Terms and Conditions: Yogaia Terms

 

Who: L1VE FITNESS, 529 Finchley Road, London NW3 7BG

Offer: 12 week free subscription.

Product/Service: Selection of online fitness videos.

Exclusions/Limitations: None.

Redemption Mechanism: Customers will click the link from three.co.uk/stay-connected-offers portal, and be taken to a https://l1vefit.com/pages/subscription.

Customer views Offer and follows steps to redeem, the customer enters email address to redeem offer.

Partner Terms and Conditions: L1ve Fitness Terms

 

Who: Bio Synergy, Bio-synergy Ltd, 529 Finchley Road, London NW3 7BG

Offer: 50% saving on wellness and immunity supplements.

Product/Service: Sports, nutrition and wellbeing products.

Exclusions/Limitations: No exclusions or limitations.

Redemption Mechanism: Customer clicks on link in Partner tile on Three’s website;

Customer is redirected to Partner’s website; www.bio-synergy.co.uk.

Customer enters code WELL50 at checkout. 

The code WELL50 will give the customer 50% off their order.

Partner Terms and Conditions: Bio Synergy Terms

 

Who: ‘Blossoming Gifts’, Ecomnova Ltd, 4 Station Court, Cannock, WS11 0EJ

Offer: 25% off flower bouquets.

Product/Service: Flower and gifting website.

Exclusions/Limitations: Code doesn’t apply to Wines, Hampers or Personalised Gifts. Code cannot also be used in conjunction with any other offers.

Redemption Mechanism: Customer clicks on link in Partner tile on Three’s website;

Customer is redirected to Partner’s website; https://www.blossominggifts.com/.

Customer enters generic code = THREE25 at checkout. The code will give the customer 25% off their bouquet order.

Partner Terms and Conditions: Blossoming Gifts Terms

 

Who: Antstream Arcade Limited, Studio I, Taper Building, 175 Long Lane, London SE1 4GS

Offer: 21 day free trial.

Product/Service: Cloud based gaming platform.

Exclusions/Limitations: Three service subscribers. Must be within the UK.

Redemption Mechanism: Click Antstream tile within Three ‘Keeping Britain Entertained’ environment, taking the customer to Antstream’s page - https://www.antstream.com/

- Click ‘Let’s Go!’ button within Antstream landing page to begin registration process

- Enter email address/use Facebook account to register

- Select on-screen username

- Select avatar

- Payment (not needed with generic code)

- Enter code ‘ThreeTrial’

- Completed registration, customer may now use the service for free

Partner Terms and ConditionsAntstream Arcade Terms

 

Who: Lucky Voice, 27-28 Eastcastle Street, London W1W 8DH

Offer: 1 month free singing voucher code.

Product/Service: Online karaoke software.

Exclusions/Limitations: Internet access needed.

Redemption Mechanism: Visit www.luckyvoicekaraoke.com, select ‘sing at home’, enter code provided: 3CONNECT, fill in details to create Lucky Voice account (have to complete name address, card details), agree to terms and conditions.

Partner Terms and Conditions: Lucky Voice Terms

 

Who: Zipcar (UK) Limited, Avis House, Park Road, Bracknell, Berkshire, RG12 2EW (“Zipcar”)

Offer: Up to 50% off travel for NHS workers.

Product/Service: Carsharing service in London, Bristol, Cambridge and Oxford.

Exclusions/Limitations: Limited to one per eligible customer, must be an NHS worker.

Redemption Mechanism: Customers will click the link from three.co.uk/stay-connected-offers portal, https://www.zipcar.com/en-gb/blog/COVID-19/NHS and be taken to a bespoke webpage. Customers will be asked to enter their details. By clicking the specific tile on three.co.uk, the customer will automatically have the offer applied to their registration. Customer creates Zipcar profile.

Partner Terms and Conditions: Up to 50% off Zipcar journeys is valid for NHS employees and social care workers only, until 31st May 2020. Subject to Zipcar eligibility criteria. Zipcar may extend the discount period and are following updates on Coronavirus (COVID-19) closely. Zipcar reserves the right to amend or remove this offer at any time

 

Who: MW Nutrition Ltd (Trading as Motion Nutrition), 250 York Road, London SW11 3SJ

Offer: Buy one, get one free.

Product/Service: Natural sleep aid and natural mental stimulator.

Exclusions/Limitations: Limited to one offer per person.

Redemption Mechanism: Customer is provided with a generic code (listed above in steps to redeem), the customer then enters this into the specific product page URL.

Partner Terms and Conditions: Motion Nutrition Terms

 

Who:ZAGG Brands, 103 Shannon Industrial Estate, Shannon, Co. Clare, V14 PH21, Ireland

Offer: 30% off InvisibleShield Anti-Bacterial Screen Protection on ZAGG.COM.

Product/Service: Anti-Bacterial Screen Protection.

Exclusions/Limitations:Customer requires the discount code.

Redemption Mechanism: Customer clicks on link in Partner tile on Three’s website;
Customer is redirected to Partner’s website; https://www.zagg.com/en_eu/anti-bacterial-products?brand=165
Customer enters generic code THREE30 at checkout. The code will give the customer 30% off their order

Partner Terms and Conditions: ZAGG Terms

 

Who:Mennace, 75 Trafford Wharf Road, Trafford Park, Stretford, M17 1ES

Offer: Fast-fashion retail business.

Product/Service: 20% off site-wide.

Exclusions/Limitations:Excludes sale.

Redemption Mechanism: Customer clicks on the Mennace offer tile on Three’s website;
Customer is redirected to Partner’s website; https://www.mennace.com/uk/
Customer enters generic code at checkout = MENNAC3
Customer receives 20% off their shop

Partner Terms and Conditions: Mennace Terms

 

Who:Missguided, 75 Trafford Wharf Road, Trafford Park, Stretford, M17 1ES

Offer: £10 off a £40 spend, excluding sale, beauty and brands.

Product/Service: Fast-fashion retail business.

Exclusions/Limitations:UK only, excluding sale, beauty and brands.

Redemption Mechanism: Customer clicks on the Missguided offer tile on Three’s website
Customer is redirected to Partner’s website; https://www.missguided.co.uk/
Customer enters generic code at checkout = MISSGUID3D
Customer receives £10 off £40 shop

Partner Terms and Conditions: Missguided Terms

 

Who:Deskmate

Offer: 25% off all Deskmate products.

Product/Service: Laptop stands / working from home accessories https://deskmate.co/pages/deskmate.

Exclusions/Limitations: