Accessibility
Support for major life events.
When big things happen in your life, we can help you sort out the bits that may affect your account with us.
Bereavement
If you've recently lost a loved one, we're sorry for your loss. Our dedicated bereavement team will sensitively handle things and make the process of closing an account as easy as possible.
Call us on 0333 338 1001 and ask for our Bereavement team or use Live Chat.
Victim of fraud or crime
If someone has tried to gain access to your account, or your private information we can help. We'll show you how to report it and to protect yourself. Our dedicated Fraud team are on hand if you need to report a problem.
More support for victims of fraud or crime.
Change in personal circumstances
If you’ve experienced changes in your personal life, we’ll help you update your Three account details. If you’ve been affected by any of the following, chat to us on 0333 338 1001 or use Live Chat.
- Job loss
- Divorce
- Imprisonment
- Armed Forces deployment overseas
- Serious injury
- Long-term illness
Free directory enquiries
We offer a free directory enquiries service to all our customers. This service allows you to search UK residential and business listings over the phone.
To gain access to this free service, you first need to register for the service with Three's Accessibility team. Once registered, simply call 195 to contact Directory Enquiries for free.
Please remember, if you do not pre-register, and you call Directory Enquiries, you will be charged for your call.
Fast phone repair
If you have accessibility needs it’s more important than ever to feel connected. If you’re a registered accessibility customer, we’ll repair your phone extra quickly to get you back up and running. Call us on 0333 338 1012 if you’re still able to use your phone. Or use Live Chat to talk to our specialist team.
Device help
You can learn about accessibility features on your phone using our device support section.
Ofcom have a guide to using your mobile phone, which can also help with choosing the best phone to suit your needs.
See Ofcom device guide
Third party account management
If you need a friend, relative, or third party to manage your Three account, you can register for third party account management. You can choose the level of access they have, from full to limited.
Call us on 0333 338 1012, or use Live Chat to find out more.
Accessibility issues.
If you're having problems with our web, phone, or in-store accessibility, please contact the team.