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Frequently Asked Questions

What is 4G Home Broadband?

4G Broadband gets you online quickly and easily. It’s perfect for laptops and tablets because it gets you connected wherever you are. So you don’t have to search for Wi-Fi when you’re travelling or working away from home.

It can also be used as an alternative to Home Broadband that uses a landline. It saves you line rental and installation costs. It’s delivered the next working-day and it’s easy to set up. And with a variety of short and long-term plans, you can find the best broadband deal for you.

What is 5G Home Broadband?

5G Home Broadband gives you faster speeds for heavier streaming. It also means you get less lag for your gaming and increased capacity for multiple users. It’s perfect for busy homes with lots of screen time going on. Discover 5G with us.

Can 5G replace my current Home Broadband?

Yes. When you get a 5G Hub, you just plug it in for incredible speeds that give traditional fibre and cable providers a run for their money. There are no appointments, no engineers, and no cables. The whole house can enjoy more of everything, all at the same time.

Can I get Unlimited data on a Home Broadband deal?

Yes - as much data as you’ll ever need with a 4G Hub or 5G Hub. And you don’t need a landline or fibre optic cable to get connected, because our wireless broadband uses our network signal.

Does Three Home Broadband need to be installed?

No, there’s no installation when you choose a Home Broadband deal for your home. You only have to plug your wireless broadband hub in and follow the instructions in our user guide. Speeds can vary depending on where you use your hub, but our user guide will help you get the best speeds in any location. We also offer next working day delivery too, so you can get connected as soon as possible.

Can I get Home Broadband without a landline?

Yes, you don’t need a phone line or cable to get our 4G or 5G broadband. And there’s no line rental to pay.

Do I need to book an appointment with a Home Broadband engineer?

No, you don’t need to organise an engineer. Once you’ve placed your order your broadband hub will arrive the next working day, and it’s so simple to set up. All you need is a plug socket and a 4G or 5G signal. Then just follow the instructions and you’re good to go.

Is there a Home Broadband setup fee?

No, there’s no set-up fee when you take out one of our Home Broadband plans. We’ll send you your first bill within 7 days. It’ll be slightly higher than usual because it includes charges for the first few days plus the next full month’s charge. This will only be the case for your first bill. Every other bill will be charged at your agreed monthly cost, plus any out of bundle charges.

Just a reminder that if you’re on our 5G service the broadband hub remains the property of Three Broadband. It will need to be returned when your contract ends to avoid any additional charges being made to your account.

How do I switch to Three Home Broadband?

It’s really easy to switch your Home Broadband to us. Call your current provider to see your options for cancelling, then order your Home Broadband right here, or in your local Three store. You can be online with us the next working day.

What if I can’t get Three Home Broadband in my area?

We always recommend using our Coverage Checker to see what the network is like in your area – especially if you’re interested in 5G Home Broadband. If you’re not happy with the coverage checker results, we still have Mobile Broadband options to keep you connected when you’re out and about.

Not found what you were looking for? Find more answers here.

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