Complaints form.

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Your account details.

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Next: Your complaint

Make sure you use the same details you use for your Three account, as this will help us to resolve the issue as quickly as possible.

Title Please select your title Mr Miss Mrs Ms Mx Dr Professor Reverend First name How should we refer to you? This should match how your name appears with your bank.Please let us know your full first name. Last name Your last name (or surname) should match your bank details.Please enter your last name. Email address We'll use this to contact you and send confirmation of your complaint. Please specify a valid email address.

Date of birth

Day Month Year Please enter a valid date.

Postcode Make sure this is the one registered to your Three account.

Post code. Look up address Please enter your postcode.

Select your address (optional) Address line 1 Please enter the first line of your address. Address line 2 (optional) Town / City Please enter your town or city. What type of plan is your complaint about? Please select your plan type Pay Monthly Pay As You Go Mobile Broadband Home Broadband Business Three phone number Make sure you provide the mobile you're complaining about. Please enter a valid Three phone number. How much was your last top-up amount? Please enter a valid amount. How did you top-up? Select top-up method Voucher IVR App Call Centre Web top-up Three account number Make sure you provide the account number you're complaining about. Please enter a valid Three account number. Continue

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Your complaint.

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What's your complaint about? Select complaint type Billing Device Finance Network Leaving Three Joining Three and upgrading Staff Member Insurance Device faults and repairs Payments, deposits and refunds Delivery Top up issues Other What is the reason for your complaint? Please select your complaint Billing Device Network Leaving Three Customer Service Retail Sales

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Briefly tell us about your complaint Please tell us about your complaint.

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We answer most complaints within 7 working days. If we can't reach you, we'll send you an email. Please enter a valid phone number.

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