Cancelling your Pay As You Go account

If you want to leave us and take your number to a new network, you’ll need a PAC – Port Authorisation Code.

If you want to leave us and move to a new network without your number, you’ll need a STAC – Service Termination Authorisation Code.

If you’d like to move from Pay As You Go to Pay Monthly, get in touch, and we’ll go through the available options with you.

If you want to take your number with you when you leave us, you’ll need a PAC. It lets you take your number to a new network and is valid for 30 days. It’ll be 9 characters long, made up of 3 letters and 6 numbers. 

E.g. ABC277604

Here’s how to get your PAC: 

Important: if you’ve got more than 1 number with us, please call 0333 338 1082 to get your PAC. 

Contact us
You can get your PAC by contacting us on 0333 338 1082 or using Live Chat. 

My3 or the Three app
Follow these steps to get your PAC on My3 or the Three app:

My3

1. Log into My3
2. Scroll to More Actions
3. Select Leave Three

Three app

• Log into the Three app
• Tap Account
• Tap Leave Three
• Follow the on-screen instructions to get your PAC 

Your PAC and its expiry date will then be shown immediately. 

You can come back and check your PAC information at any time – it’ll be displayed under Manage your plan.  

Text message

If you’ve only got 1 number with us, you can get your PAC by texting PAC and your date of birth (DDMMYY) to 65075. 

E.g. PAC060385

We’ll reply with your PAC immediately.  

If your PAC hasn’t arrived or you’ve requested the wrong code, please check our support page for more information.

If you’re leaving Three and going to another network but don’t want to keep your number, you need a STAC.  

It lets you cancel your mobile number with your current network when you change to a new one. 

Your STAC’s valid for 30 days – all you need to do is give it to your new provider. They’ll do the rest. 

If you don’t use your STAC, your account will stay open.

You can get your STAC by:
 

Contacting us

Call us on 0333 338 1082 or start a Live Chat to get your STAC. 

Using My3 or the Three app

You can get your STAC on My3 or the Three app by following these steps: 

My3

1. Log into My3
2. Scroll to More Actions
3. Select Leave Three

Three app

• Log into the Three app
• Tap Account
• Tap Leave Three
• Follow the on-screen instructions to get your STAC 

Your STAC and its expiry date will be shown immediately. 

You can check your STAC information anytime – it’ll be displayed under Manage your plan.

Sending a text

You can get your STAC by texting STAC and your date of birth (DDMMYY) to 75075.  

E.g. STAC060385

We’ll send you your up-to-date credit balance when you request a PAC or STAC. Once the transfer of your account has been completed, you can request a refund of any credit left on your account at closing.

To request a refund, please get in touch with us within 90 days. We can arrange for the amount remaining to be refunded to you.  

Important: Refunding remaining Pay As You Go credit can only be done if you’re switching to a new network using a PAC or STAC.

ot your PAC? You’ve got 30 days to give it to your new provider. They’ll arrange for your number to be transferred to their network. You can either have your number transferred as soon as possible or pick a specific date.

Once this has been done, we’ll close your account.

Once you’ve got your STAC, you have 30 days to give it to your new provider. When you do, they’ll arrange for your account to be switched to their network and give you a new number. They’ll also arrange for your Three account to be closed.

If you don’t give your PAC to your new provider within 30 days and haven’t asked us to close your account, it’ll stay open and active.

If this happens, we recommend contacting your new network, as they’re responsible for moving your number.