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Leave and keep your number

Looking to leave Three and keep your number? While we don’t want to see you go, we’re here to help. So, here’s everything you need to know about leaving us and switching to a new network.

Everything you need to know

First things first, we’d recommend checking when your contract ends. Because, if you decide to leave us before the end of your minimum contract term, you may be charged an early termination fee. You can find out more about early termination fees in our price guides. 

Checking your contract end date

Want to find out when your contract ends? Or joined us in the last 30 days but have changed your mind? Log into My3, or contact us on 0333 338 1082 or Live Chat. 

You can also check your outstanding charges by logging into My3 or texting INFO and your date of birth (DDMMYY) to 85075.

Moving your number to a new network

If you’d like to leave us and take your number to a new network, you’ll need a PAC – Port Authorisation Code. [anchor link to H2: How to get a PAC below] 

Already requested your PAC or having trouble with it? Head to our support page for more information. 

Have you got a device plan on Three Your Way with an outstanding balance? 

If you cancel your Airtime plan but have an outstanding balance on your device plan, it must still be paid in full. You can either continue paying your regular monthly payments or pay in full by bank transfer. You can also contact us. You can pay your device plan in full at any time. 

For more information, please check our device plan FAQs. 

If you want to take your number with you when you leave us, you’ll need a PAC. It lets you take your number to a new network and is valid for 30 days. It’ll be 9 characters long, made up of 3 letters and 6 numbers. 

E.g. ABC277604

Here’s how to get your PAC: 

Important: if you’ve got more than 1 number with us, please call 0333 338 1082 to get your PAC. 

Contact us

You can get your PAC by contacting us on 0333 338 1082 or by using Live Chat. 

My3 or the Three app

Follow these steps to get your PAC on My3 or the Three app:

My3

  1. Log into My3

  2. Scroll to More Actions

  3. Select Leave Three

Your PAC and its expiry date will then be shown immediately. And if you’re leaving before your contract end date, your early termination fee will also be shown. 

You can come back and check your PAC information at any time – it’ll be displayed under Manage your plan.  

Three app 

[Steps tbc]

Text message

If you’ve only got 1 number with us, you can get your PAC by texting PAC and your date of birth (DDMMYY) to 65075. 

E.g. PAC060385

We’ll reply with your PAC immediately. And if you’re leaving before your contract ends, we’ll also include any early termination fees. 

If your PAC hasn’t arrived or you’ve requested the wrong code, please check our support page for more information.

Got your PAC? You’ve got 30 days to give it to your new provider. They’ll arrange for your number to be transferred to their network. Once this has been done, we’ll close your account. 

What to do if your switch fails or is delayed

If this happens, we’d recommend contacting your new network as they’re responsible for moving your number. 

What happens if you don’t use your PAC?

If you don’t give your PAC to your new provider within 30 days and haven’t asked us to close your account, it’ll stay open and you’ll continue to be charged.

Your final bill

You’ll get your final bill within 38 days of your phone number being transferred to your new network. This is confirmation of your cancellation.

Your account will be active until you use your PAC and you’ll be billed for all your usage until your switch is completed.

Find out more about your final bill

Your outstanding charges

Whatever you choose to do with your Three number, you’ll still have to make sure you pay any final charges or settle an outstanding balance with us.  

Your outstanding amount includes any discounts or charges. 

If you decide to leave us within your minimum contract period, you may be charged an early termination fee. 

You can find out more about early termination fees in our price guide.

Can I still access my My3 account after transferring my number? 

Your My3 account will be deactivated as soon as your account is closed. If you have any queries about your account or final bill, please contact us.

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