Helping you pay your monthly bill

We understand that our business customers might be concerned about the current cost of living crisis, and we want to do whatever we can to help.

During the COVID-19 pandemic, we zero-rated calls to key NHS services to reduce the cost of your monthly bill in case of a crisis. We’re continuing to support our customers by leaving these measures in place. Additionally, we’ve zero-rated several charity websites that aid crisis support. You can view the full list below.

So, if you’re struggling, please let us know in advance and we’ll try to assist you before things escalate.

Get in touch so we can support you.

Crisis Support

We’ve zero-rated the following charity websites. This means that vulnerable customers can access support without using their data – even if they’ve run out.

Contacting the NHS

We’ve zero-rated the following lines, so it won’t cost you anything if you need to contact the NHS.

  • NHS Video Conferencing
  • NHS/111
  • 119

Want to control your spend so you don't run into problems?

There are a couple of things you can do to help stay on top of your bills in the future.

  • Change your bill payment date
    Changing your bill date is easy so long as you're not already in collections, and it can make a big difference. Get in touch to talk about it.
  • Remove business Add-ons
    Check for any Add-ons you have that you don’t need. We can take them off for you, and save you money.
  • Use Spend Caps
    You can cap your monthly spend to make sure you and your team never go over a certain amount each month, even if you run out of allowance.
  • Get the Three app
    Our app is free, and it's a great way to keep track of your day to day use. 

What happens if I don’t pay, or don’t get in touch?

If you don’t pay your bill or get in touch with us, you might find your services have been restricted.

We may also:

  • Disconnect your Three Business  account
  • Add a cancellation fee
  • Pass your details to a debt collection agency
  • Provide information about this overdue payment to credit reference agencies

This will apply to all lines within your account.

For further information please refer to Terms & Conditions | Three. Terms and Conditions for Business Customers - who joined or upgraded on or after 23 July 2021.

Still worried?

If you're struggling to pay your bills, you can get free and impartial advice from:

  1. Citizens Advice
  2. National Debtline
  3. StepChange Debt Charity
  4. You can also check out our 

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