We’re sorry to hear you haven’t had a great experience. If you fill out our form, we’ll do what we can to make it right.
We answer most complaints within 7 working days, but it can sometimes take longer. We'll contact you first by phone, or by email if we can't reach you. If you've already sent us a form, please bear with us. We’ll be in touch as soon as possible.
If you’d like to resolve the issue quicker, you can also contact us via Live Chat or give our customer team a call.
Make sure you use the same details you use for your Three account, as this will help us to resolve the issue as quick as possible.