If you've called any international numbers or sent texts to anyone outside the UK, you'll be charged for them. Calls to anywhere outside the UK usually have a 1-minute minimum charge, then they're charged by the second.
Calls to the Channel Islands and the Isle of Man are also charged at international rates.
Find out more about calling and texting abroad from the UK.
Outside of allowance charges
You might have been charged for an out of allowance number. Some numbers are always excluded from your plan, so you'll see a charge for them, unless you block them. These numbers include:
- Numbers starting with 070 or non-standard 07 numbers which aren't owned by any of the main network operators
- 084 and 087 numbers unless you're in a Go Roam destination with a plan that includes Go Roam. Some exceptions still apply. Find out more about Go Roam.
- Calls to the Channel Islands and the Isle of Man, which are charged at international rates
- Calls to directory enquiries
- You can avoid these charges by blocking out of allowance numbers with a Spend Cap.
You might also have been charged for an out of allowance text. This could be because you've sent a picture or video message to someone. These cost 55p per message. It may also be due to shortcodes, which are numbers used for services like text alerts, TV show voting and charities.