Your business contract details

How do I change my current contract

If you need more minutes, texts, or data, you can increase your allowance by moving to one of our higher value plans, or buying an Add-on. Get in touch and we'll talk you through the options available to you.

Whatever you decide to do, we'll need to know at least 24 hours before your invoice date to make sure the change takes place from your next invoice. For example, if your invoice is dated the 4th of each month, we'll need to have your request by the 2nd. Any later than that, and the change won't take place until the following month.

How do I cancel my contract?

Sorry you're thinking of leaving us. Whatever the reason, we'd like to talk to you before you make any decisions. Please get in touch so we can look at the best options for you. But before you do that, here’s some more information you need to know:

You need to give us 30 days' notice if you’re going to end your contract. You don't have to put it in writing, we can do it all over the phone.

If you're switching to another network, you can request a PAC or STAC. You won't need to give us 30 days' notice, just ask for your PAC/STAC and you'll be billed for all your usage until the time your switch is completed.

Find out how to get a PAC or STAC on our Switching page.

If you want to leave before your contract ends, there will be a charge. We can explain more about this when you call us.

If your Three Business phone’s been lost or stolen there's no need to cancel, just let us know straight away. We can protect your account from misuse, sort out a replacement, and get you back up and running quickly.

Go to our Reporting your Three device lost or stolen page

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