Sorry you're thinking of leaving us. Whatever the reason, we'd like to talk to you before you make any decisions. Please contact us so we can look at the best options for you. But before you do that, here’s some information you need to know:
You need to give us 30 days' notice if you’re going to end your contract. You don't have to put it in writing, we can do it all over the phone.
If you're switching to another network, you can request a PAC or STAC. You won't need to give us 30 days' notice, just ask for your PAC/STAC and you'll be billed for all your usage until the time your switch is completed.
Find out how to get a PAC or STAC on our Switching page.
If you want to leave before your contract ends, there will be a charge. We can explain more about this when you call us.