If you’re receiving paper bills, Contact us or call us free on 337 from your Three Business phone to switch to eBills.
What's in my first bill?
About your first bill
We’ll send you your first bill within 7-10 days, and if you have the Three app you'll be able to access it there. If you’ve set up a Direct Debit, we’ll take payment from your account around 19 days later, but it could be up to 30 days. Direct Debit is the easiest way to pay.
What’s included in your first bill
Your first bill will be slightly higher than future bills, as you'll be making a payment for the initial 2-9 days before your billing date arrives. This allows you to use your phone straight away. You'll also pay your line rental a month in advance, plus anything used outside of your allowance.
Your initial bill will show you a full breakdown of each of these charges.
The coloured squares shown in the calendar are only example dates.
Track billing online with a Three Business Account
With a Three Business Account, the primary account holder can log in and view a breakdown of their bill. Or you can download the Three app to keep track of your bills and payments, plus much more.
Manage your account on the move
Download the Three app and register an account today. Control you mobile spend, from tracking your bill and usage, to topping up and checking when it's upgrade time.
Work smarter, with the Three app
Manage your mobile spend with Three Analyst
Three Analyst comes as standard with our Three Business Adapt plans, or you can buy it as an Add-on to other selected Three Business plans. It’s an online tool that enables you to keep track of the mobile spend of your whole team, with bill analytics at your fingertips. Find out more in the video below.
FAQs
In the ‘Number of connections’ section of your bill you will find your Three phone number and any other connections associated with your billing account.
If you’ve brought your number to Three from a different network, you’ll have a temporary number for a few days. It’ll show on your first bill as a separate connection for the days before your number was moved from your last network.
Yes. Your bill is itemised and shows your monthly recurring and other charges plus any discounts and credits before VAT. Underneath that, you’ll see the combined total plus the VAT amount.
Finally, you’ll see your total charges after VAT and the total amount due to be taken on your payment date.
If you don't have an online account, your bills will be posted to you. Call us on 337 if you'd rather get your bill via email. If you have an online account, log in to view your bills.
Pro rata billing happens when you start paying for usage before your contract start date, giving you 2 billing periods. You’ll see these 2 charges on your first bill. The first covers your first 2 to 9 days. This is so you can start using your Three Business device right away, and will only appear on your first bill. The second charge is your first full monthly charge. You'll see this charge on your following bills. These 2 charges combined will add up to the amount on your first bill. The date printed under your bill date is when your allowances will start again.
There are a few reasons why your bill might be higher than expected, including first and last bill charges, data roaming charges, or calls and texts not included in your allowance.
If you don’t choose to pay via Direct Debit, you can also pay by credit or debit card over the phone by calling us on 0333 338 1004, or 337 from your Three Business phone to use our automated system.
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