Leaving us and switching to another network is easy. You can send a text to switch (see below), you can do it in your My3 account or by giving us a call.
You can also learn more details about leaving and what to expect, including your rights to a refund or compensation.
We'll let you know your outstanding balance including any outstanding charges.
We'll also send you a final bill once you've switched to a new provider, which acts as confirmation that you've left us.
If you’ve got a device plan on Three Your Way and you cancel your Airtime plan, you'll need to continue paying off your device until the outstanding balance is paid.
You can settle your outstanding device balance at any time via bank transfer. For more info, see our Device plan FAQs.
Looking to switch and want to keep your number? That’s fine. By giving us a PAC code, we can transfer your number to Three and close your account with your existing provider at the same time.
And if you'd prefer to leave your old number behind, we can do that too. A STAC code gives us permission to switch your services to Three, give you a new number and close your account with your existing provider.
Learn more about the leaving process and cancellation fees