We know that sometimes you can't get signal when you're indoors, but that shouldn't mean that you have to go off the grid. With Three inTouch Wi-Fi Calling, you can call and text whenever you're on Wi-Fi in the UK, even if there’s no mobile signal*.
In areas with no signal...
Your phone will use Wi-Fi...
To keep you connected.
You might already have Wi-Fi Calling on your iPhone.
If you have an iPhone 5c or later, you no longer need the Three inTouch app to stay connected - simply follow the steps below to make and receive calls and texts when you have no mobile signal and are on Wi-Fi.
1. Make sure you've got the latest device software, iOS 10.2 or later**.
You can find out which version of iOS you have by going into Settings, then General. Select Update software. If you have not got the latest software you will then need to tap Download and Install. If you are having problems, we can help you to update your software.
If you have recently updated your software you may need to also update your network settings. You can do this by visiting Settings,General. then About. Just tap Update if you are presented with a Carrier Settings pop up. You can tell if your iPhone is up to date by checking the Carrier is "Three 27.1" or later.
2. Activate Wi-Fi Calling in your settings.
To switch on Wi-Fi Calling, all you need to do is change your settings.
Go into Settings
Go to Phone
Select Wi-Fi Calling
Switch it to On
3. Look out for "Three WiFi Call" to know it's working.
To make and receive calls and texts with Wi-Fi Calling, you'll need to be connected to Wi-Fi. You can connect to your home Wi-Fi, or any public hotspot when you're out and about. You will know it's working when you see "Three WiFi Call" at the top of your iPhone.
If you’ve got an older iPhone 4, iPhone 4s or iPhone 5, you’ll still be able to make calls and text over Wi-Fi, but you’ll need to use our dedicated Three inTouch app.
Check your device is compatible with the app.
Three InTouch is available on iPhones running iOS 6 or above. You’ll need to make sure your phone’s software is up to date (you can find out how to do that here).
Download and activate the app.
All you need to do to get the app is search for “Three InTouch” on the App Store, and select Install.
You need to be connected to our network to activate the app for the first time. If you’re having any trouble connecting, you can check out our troubleshooter.
Connect to Wi-Fi.
To make calls and send texts with Three inTouch, you’ll need to be connected to Wi-Fi. You can connect over either your home Wi-Fi or any of the free Wi-Fi hotspots all over the UK.
*Calls and texts using Three InTouch Wi-Fi Calling will be charged in the same way as you normally would on the network, so your usage will come out of your monthly allowance or be charged at the same rate as you normally pay when using our network.
**Three inTouch Wi-Fi Calling is designed to work with iOS 10.2 or later. We cannot guarantee that Three inTouch Wi-Fi Calling will be compatible with any iOS beta release.