If you’re having trouble logging into your My3 account or getting registered, we’ve put together some troubleshooting steps to help you out.
Re-registering after our system update
If you’ve received an email or SMS from us letting you know about a recent system update, you now need to re-register your My3 account. You will not be able to log in using your previous details. Here’s how to re-register:
When on the login or registration page on either three.co.uk or the Three app, click Register. Or tap the Register button below
Enter your Three number followed by a password of your choice
Enter the email address you previously registered with us – this will be the same as the email address we recently used to get in touch with you
We’ll then send you a validation email – don’t forget to check your junk mail folder. Click the link to validate your email address