Accessibility
Visual Support
We have a range of services to support customers impacted by visual impairment. You can register for any of these services by contacting our Accessibility Services team.
Accessible formats.
We've partnered with a range of third parties, including the Royal National Institute of Blind People (RNIB), to bring you your bills, contracts, and other communications related to your services in accessible formats.
We offer a range of alternative formats to meet your needs. This includes braille, large print and print on coloured paper. We also offer electronic formats to our customers, such as audio.
If you'd like to chat through your options, please call us on 0333 338 1001 or use Live Chat.
Free Directory Enquiries.
We offer a free directory enquiries service to all our customers. This service allows you to search UK residential and business listings over the phone.
To gain access to this free service, you first need to register for the service with Three's Accessibility team. Once registered, simply call 195 to contact Directory Enquiries for free.
Please remember, if you do not pre-register, and you call Directory Enquiries, you will be charged for your call.
Accessible device advice.
These services will help you pick the right phone
for you:
Device support hub
Our device support hub has information on a range of different devices and their key features, including their accessibility functions.
Guide to using a mobile phone
Ofcom – the communications regulator, have published a guide to using a mobile phone that’s easy to understand.
Third-party account management.
Need someone to manage your account for you? Register for third-party account management and give a trusted friend, relative, or third-party access to your account.
Full access gives them the same level of access as a primary account holder. Or you can give them more limited access. Give us a call or join us on Live Chat and we’ll help you get set up.
Useful Apps
These helpful apps can be found in the Google Play or App Store