Report a problem
If you suspect you’ve been a victim of fraud related to Three or your Three account, here’s what to do.
Contact your bank
Once you’ve contacted your bank and protected your account, get in touch with us. Our dedicated fraud team will investigate the situation and provide support.
Contact Action Fraud
Report your situation to Action Fraud, the UK’s national reporting centre for fraud and cybercrime. They'll provide a case number that'll help you resolve your incident.
Change your passwords
Reporting spam/smishing texts and nuisance calls
If you’ve received spam/smishing texts or nuisance calls, you can report these by doing the following:
For spam/smishing texts
Forward the unwanted message free of charge to 7726. Please include the number of the person who sent you the message.