People Smiling

Reconnected
- Donate your
smartphone

With Reconnected, you can donate your old phone to help disadvantaged people get connected, with 6 months Unlimited data, calls, and texts on Three. Let go of your old phone. Let someone else love it instead.

Over 10,000 phones donated.
And we're not stopping there.

How it works

Complete the form

Fill out the form below, and we'll send you a prepaid pack to send us your old phone.

Remove your data

For security, remove PINs, passwords, iCloud/Google/Manufacturer accounts and personal data. Here's how. We'll check this, too.

Pack your phone

Put your old phone in the prepaid pack and post it back to us from any post box - no need to send cables or chargers.

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How you'll make a difference

Your old phone could be donated to a young person who doesn’t have internet access, someone trying to enter employment, or a vulnerable person needing support. Below are the 3 charities we’re working with to get people Reconnected.

Genuine Solutions

Genuine Solutions - our recycling partner

Genuine Solutions are multi-award-winning experts in the recovery and distribution of mobile technology. They reduce the environmental impact of wasteful mobile technology by providing ethical and sustainable choices. We're working with Genuine Solutions to process all phones donated through Reconnected.

Our success stories

For many of us, having a smartphone is something we take for granted. But 6% of UK households don’t have that luxury*. We’ve positively impacted people’s lives right across the UK, providing them access to a smartphone and 6 months Unlimited data, calls, and texts on Three.

man on mobile

"I've had four interviews since having this phone and now I'm on a course to improve myself in job search and interview technique.”

Women using Phone

"This was great. The phone has helped me access better financial inclusion services, and given me extra money to put towards my family.”

women on mobile

"Using mobile internet, especially accessing emails, is the best thing. I didn't have this available to me before the phone was donated to me.”

Frequently asked questions

How to remove your data

Your SIM card contains personal information, so make sure you’ve removed it from your phone or tablet before sending it to us. We won’t be able to return your SIM, so if you leave it in your device, we’ll have to destroy it safely and securely.

Apple devices with iOS7 or later:
Your device will be locked to your iCloud account, so you need to remove this before sending it to us. Please go to Settings > iCloud to sign out and remove iCloud from your phone. Then sign out of iTunes & App Store, and remove all other data by going to General > Transfer or Reset.

Android devices:
Open Settings > User Accounts and make sure you’ve removed all Google ID and manufacturer (e.g. Samsung) accounts from your phone. As part of our own checks, we’ll always ensure all data has been wiped from your old phone.

Who do the phones go to?
What's the process once I've donated?
Who are Genuine Solutions?
What happens after 6 months?
How can people in need access this service?
How can Reconnected participants get support?
What types of phone can be donated?
Should the charger be donated as well?
How is Reconnected different from Three Recycle?
How can I trade in or recycle my phone instead?
Can I donate my old tablet or laptop?
I’m in a community group or charity and I wanted to get involved with Reconnected
What happens if my old phone can't be used as part of Reconnected?

*Ofcom Adults' Media Use and Attitudes report 2020/21