A greener path, rain or shine

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Pathway to net zero

We’re committed to limiting the effect we have on the environment, including:

  • Protecting the environment from harm and limiting the effect that our business operations have on the local and global environment.

  • Measuring our carbon emissions and setting a carbon reduction strategy to further reduce our carbon emissions.

  • Regularly reviewing operations and arrangements to identify opportunities to reduce waste streams and promote opportunities to reuse and recycle materials.

  • Engaging with and encouraging our people, partners and suppliers to reduce their environmental impact.

As part of CK Hutchison Group Telecom Holdings Limited, we’re in the process of setting a net zero target.

Green Team

In 2021, we formed our very own sustainability group – the Green Team. It’s an employee forum with champions in each of our business areas and locations. These wonderful Three people help to shape our green initiatives and establish best practices. And they’re passionate about environmental sustainability.

Reducing our footprint

Embracing renewable electricity

In October 2019, we signed a 100% renewable electricity contract for electricity supplies in Great Britain where we are responsible for purchasing electricity directly from a supplier. For some of our buildings (including stores and network), we do not appoint the energy supplier directly so we are liaising with stakeholders regarding renewable electricity usage at these sites.

Recycling retail waste

In 2020, 98% of waste collected from our retail stores was diverted from landfill for recycling or energy generation. That’s 520 tonnes of waste - the equivalent to 41 double decker buses!

Supply chain plastic

Our supply chain team is on a mission to reduce single use plastics. We’re improving returns packaging, removing plastic wrap on pallets, and changing the way we do things, so we don’t need plastic bags.

Electric vehicle deliveries

In 2021 around 149,000 parcels were delivered to customers on all-electric DPD vehicles, saving around 64 tonnes of CO2.

Waste electrical and electronic equipment (WEEE)

As a retailer, we recognise unwanted electrical equipment is the UK's fastest growing type of waste. But many electrical items can be repaired or recycled. So, our customers can recycle their old electrical and electronic items when purchasing from us.

Mobile Broadband Network Limited: MBNL

We were the first to share our network infrastructure with another mobile operator, through a 50:50 joint venture - MBNL. This means we can still provide great coverage for our customers throughout the UK, but with a lower impact on the environment. How? By reducing the number of our sites, and the equipment and energy needed to run them.