3G Video Calling Deactivation

What’s happening?

On 23 August 3G Video Calling is being retired

Why is this happening?

Over the last few years 3G Video Calling use has decreased significantly with app-based video calling over data becoming the preferred way to chat virtually (such as Facetime, WhatsApp, Facebook Messenger or Zoom). App-based video calling provides an all-round better experience*, and uses your data allowance (where available), rather than charging for 3G Video Call usage.

*In locations where 4G or 5G are available

What do you need to do?

Check whether you’re able to download a video calling app. For support in downloading an app, check out our Device Support hub.

If you’re able to download a compatible app, you don’t need to do anything else and can use this to make video calls going forward.

What if you don’t have device compatible with data-based apps or you don’t want to download a new app?

If your device does not support app-based video calling, you might want to consider upgrading your device. Alternatively, you have the right to cancel your contract without charge until 23 August 2022.

Alternatively, the registered account holder can contact us by 23 August 2022. Please be aware all outstanding service use and/or any additional charges you have incurred, outside of your monthly allowance, must be paid. If we don’t hear from you by this date, we will assume you are happy with this change.

If you have a Pay As You Go plan, you are entitled to disconnect your services until 23 August 2022. You may also be eligible for a refund of any outstanding credit on request. Get in touch to discuss your options.

For full details of ways to contact us, including Live Chat, click here.

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