If your device does not support app-based video calling, you might want to consider upgrading your device. Alternatively, you have the right to cancel your contract without charge until 23 August 2022.
Alternatively, the registered account holder can contact us by 23 August 2022. Please be aware all outstanding service use and/or any additional charges you have incurred, outside of your monthly allowance, must be paid. If we don’t hear from you by this date, we will assume you are happy with this change.
If you have a Pay As You Go plan, you are entitled to disconnect your services until 23 August 2022. You may also be eligible for a refund of any outstanding credit on request. Get in touch to discuss your options.