We’re making changes to 3G

We’ve noticed that you are currently using our 3G network for data and calls, rather than 4G for data and 4G Calling (also known as VoLTE).

Over the coming months, we’re phasing out our 3G network and making improvements to 4G in areas where you use your device. So, you may notice a reduction in your coverage, and you may not be able to make and receive calls / texts or use data where you’ve previously been able to. 

What can you do?

Firstly, check whether your device(s) are 4G compatible, and if you're able to use 4G Calling. If you're a Mobile Broadband customer, please also check whether you have a 4G device. You can do this in our Device Support hub. If you’ve recently upgraded your handset or device, you may not need to do anything.

If you do have a compatible device(s) with 4G data / 4G Calling, simply double check you’re connecting to 4G via your device settings, using the Device Support hub if you need help on how to do this.

What if I don’t already have a compatible handset or mobile broadband device?

We recommend you consider changing your device to one that is 4G data / 4G Calling compatible. This also means you’ll be future proofed from when we eventually retire all 3G by the end of 2024. We’re not alone in doing this, with other networks in the UK and abroad undertaking similar activity.

You can check what your upgrade options are with us by contacting our Business Sales team.

Not ready to change your device?

Our 3G switch-off changes will happen gradually, so you may not need to change your device right away. However, it’s likely that you’ll experience some level of service disruption over the next few months, impacting calls, texts and data. If you’re not ready to make the change to a new device right now, you can hold off and review your network experience in the coming months before deciding.

If you’re facing network issues right away or need special assistance, please contact our Business support team.

Why are we doing this?

While we work on phasing out 3G, we’re able to improve our 4G and 5G network. This helps us make room for a better, faster, and more reliable 4G service experience. We’ll be completely switching off 3G by the end of 2024.

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