We wanted to get in touch to let you know that, because we haven't been able to resolve your outstanding complaint, you can choose to refer your complaint to the CISAS (Communications and Internet Services Adjudication Scheme), which is an independent, free of charge, dispute resolution scheme, and ask them to look into your complaint.

Their contact details are:

Post:
CISAS - Communications & Internet Services Adjudication Scheme
100 St Paul's Churchyard
London
EC4M 8BU

Email: cisas@cedr.com

Online: https://www.cedr-assist.com/consumer/cisas/overview/

Phone: 020 7520 3814 (Monday to Friday, 9am to 5pm)

CISAS: Communications may decide your complaint isn’t something that they’re able to deal with, but they’ll tell you if this is the case and explain why.