Re: Your outstanding complaint

We’ve not been able to get in touch with you to discuss your outstanding complaint, but we’d still like to hear from you to see if we can help to resolve your issue. You can chat with our complaints team and we’ll do our best to help:

You can also choose to refer your complaint to the Communications Ombudsman. This is an independent, free of charge, dispute resolution, and you can ask them to look into your complaint.

Their contact details are:

Communications Ombudsman
PO Box 730

Phone: 0330 440 1614  (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)

Communications Ombudsman may decide your complaint isn’t something that they’re able to deal with, but they’ll tell you if this is the case and explain why.

Yours sincerely,

Elaine Carey
Chief Commercial Officer