We’ve not been able to get in touch with you to discuss your outstanding complaint, but we’d still like to hear from you to see if we can help to resolve your issue. You can chat with our complaints team and we’ll do our best to help: www.three.co.uk/support/how-to-complain

You can also choose to refer your complaint to CISAS (Communications and Internet Services Adjudication Scheme). This is an independent, free of charge, dispute resolution, and you can ask them to look into your complaint.

Their contact details are:

Post:
CISAS - Communications & Internet Services Adjudication Scheme
100 St Paul's Churchyard
London
EC4M 8BU

Email: cisas@cedr.com

Online: https://www.cedr-assist.com/consumer/cisas/overview/

Phone: 020 7520 3814 (Monday to Friday, 9am to 5pm)

CISAS may decide your complaint isn’t something that they’re able to deal with, but they’ll tell you if this is the case and explain why.