How to block or unblock 18+ content

To unblock age-restricted content for the first time, you must confirm you’re over 18. You can do this: 

• On My3 or the Three app with a credit card
• In any Three store with photo ID
• By contacting us

You can’t verify your age with:

• a debit card
• Apple Pay
• Google Pay 

You can block or unblock 18+ content on My3 or the Three app by following these steps:

1. Log into your account
2. Select Plan
3. Scroll to Adult Content and select Edit
4. Toggle Allow adult content on or off. If you’re doing this for the first time, this is when you’ll be asked to enter your credit card details
5. Save changes  

1. Open the Three app
2. On the Home screen, select Manage plan
3. Select Controls
4. Toggle Allow adult content on or off. If you’re doing this for the first time, this is when you’ll be asked to enter your credit card details
5. Save changes

If you have iCloud Private Relay enabled, it may stop the content filter from working correctly. For more information, please go to our iCloud Private Relay support page.

Content is classified the same way as video and film – using an independent framework produced by the British Board of Film Classification (BBFC).

Our content filters have been developed in line with the content self-regulation code of practice we created with other UK networks. They’re used to protect the younger users of our network – making sure they can’t access age-restricted content. 

Found a site that’s blocked when it shouldn’t be? Or found one that should be blocked but isn’t? Email us at content@three.co.uk and we’ll contact you within 3 working days. The team responsible for this inbox doesn’t have access to any customer accounts. They won’t be able to turn your filter on or off. If you need help with this, please contact us.