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Getting a PUK code

Blocked your SIM? This usually happens when the wrong PIN's entered too many times, but it's easy to get sorted.

You’ll need to contact us and ask for either a PUK1 or PUK2 code – your phone will tell you which one you need.

If you've tried to guess your PUK code, or entered it wrong over 10 times, your SIM may get blocked. If that happens – it's easy to order a replacement SIM.

Still stuck?

If you need more help with anything, start a Live Chat to talk to one of our advisors.

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