Why do I have a negative balance?  

We recently received a card payment chargeback from the cardholder’s bank. Completing this request has resulted in a negative balance on your account. 

While you have a negative balance, you won’t be able to use your services, unless you have an active Add-on or Data Pack. You’ll be able to use them again once you top up.  

For more information about the chargeback, please contact your bank. If someone else topped up your account for you, they should contact their bank instead. 

In the meantime, you can top up again using My3 or the Three app. And you can also top up online.  

For anything else, please get in touch with us.