Whatever you choose to do with your Three number, you'll still have to make sure you pay any final charges or settle an outstanding balance with us.
Your outstanding amount includes any discounts or charges. And just so you know, if you're a Pay Monthly customer, you'll also receive a final bill from us once you've left, which acts as a confirmation of the cancellation.
If you decide to leave us within your minimum contract period, you may be charged a cancellation fee to cancel your contract early.
This will be equivalent to the total of the monthly charges remaining during the minimum term of your agreement, minus a variable discount. From 14 December 2020, the discount will decrease from 20% to 3%. This is due to a change in the VAT payable by Three on cancellation fees.
If you’ve got a device plan on Three Your Way and cancel your Airtime plan, you'll need to continue paying off your device until the outstanding balance is paid.
You can settle your outstanding balance at any time via bank transfer. You’ll also no longer be able to log into your account once you’ve cancelled your Airtime plan. For more info, see our Device plan FAQs.