Three+ Rewards app support

We've divided our most common questions into 5 groups:
1. General
2. Rewards
3. Festival presale
4. Prize draws
5. Account details

If you can't find what you're looking for, please get in touch.

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Frequently asked questions.

General questions

Who can get Three+?

How long do I have to have been with Three to get the Three+ app?

I pay for the phone but someone else uses it. Can they get Three+ rewards?

If I cancel my contract can I still access Three+?

What devices does Three+ work on?

Where can I find the Three+ T&Cs and privacy statement?

Why do I need to top up to use Three+?


How do I get my Rewards?

Can I save an offer for later?

Do offer codes expire?

Can I share my reward codes with others?

I took my code to the brand’s website or store, and it doesn’t work. What can I do?

I accidentally deleted my code. How do I get it back?

Why does the app say I’ve used a code when I haven’t yet?

I can no longer access any offers. Why is this?

Festival presale

When can I book festival pre-sale tickets?

Does a reward code guarantee a ticket?

What happens if all presale tickets are gone by the time I try to book?

The Three+ presale offer page isn’t working?

Prize Draws

How do I know that I've won the prize draw?

Can I change my prize for cash?

How do you choose the winner?

If I win how do I redeem my prize?

I've missed the redemption email/date, how do I claim now?

Account Details

Why can’t I register?

I’m experiencing problems trying to access Three+. What should I do?

How do I update my details/email/marketing preferences?

I am not getting any push notifications. How can I turn them on?

What do I do if I lose my password?

I have requested to move my number to Three. What impact will this have?

What happens if I lose or change my phone?

I’ve received an email/SMS saying my password has been changed, but I didn’t do it. What should I do?

I’ve received an email/SMS saying an attempt has been made to login into my account. What should I do?

How do I opt out of Three+ marketing?

Who can I contact for help?